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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-07-2016 10:25 AM

HP Recommended

Hi;

We have several (3) polycom voip phones and 1 Trio 8800.  None of the Polycom devices will connect to our network or if they do they connect intermitently.  Our Aastra phones, computers, tablets and cell phones connect no problem.  

 

The trio 8800 won't connect by ethernet at all, WiFi sort of but spotty.

Is there some setting that will make the Polycom devices work with DHCP in a more normal way?

1 REPLY 1

‎04-07-2016 10:50 AM

HP Recommended

Hello JCN,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

I have not heard of anything like this and we would need to see some kind of logs.

 

Please work with your Polycom reseller so they can open a Polycom support ticket for you or if you fail to identify them please post your MAC Addresses so I can look them up for you.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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