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‎10-01-2013 08:05 AM

HP Recommended

Hi,

 

 

 

 

We used  PolycomVVX-VVX_500-UA/4.0.1.13922 for our business center. These phones are connected to an IP PBX. Our problem is some phones will ring (only one ring), then phone gets back to idle status again.

 

We could monitor sip on the Asterisk side to check the cause of this "1 ring issue", but can I have a suggestion on how to set the logging for the sip dialogue on the phone. Also, are there any other cause for the phone to ring other than an inbound call?

 

Should you need more info, please don't hesitate to ask. Thanks.

 

 

1 REPLY 1

‎10-01-2013 09:41 AM

HP Recommended

Hello dnacino,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

In addition I would suggest you use a more current Software for the VVX.

 

There is UCS 4.0.4, UCS 4.1.5 or even UCS 5.0.0


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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