We're having this issue where a client of ours states that after installing our phones (VVX401,) their firewalls will act erratically. VPN tunnels drop, all networking functions seize, ect. Has anyone encountered anything like this? This is happening on two sites, with different brand firewalls, Palo Alto, and Fortinet. Support contracts are not up to date, so calling either company isn't something we can do right now.
Any insight would be great.
Hello @SLATech ,
Welcome back to the Poly Community.
As a reminder both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allows us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.
So far we cannot suggest anything as we do not have any data to look at. If this happens for two different customers then I suggest opening a PPI ticket with your reseller so this can come into Poly support.
Of course, this is not free but our professional team is here to help you and your customer.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.