After placing a call on hold, how do I then pick up this call on another phone in the office without transferring the call?
welcome to the Polycom Community.
It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes.
In addition it is useful to provide details on the phone in question and the call server being used.
Most likely your SIP server provider needs to explain to you how to retrieve a parked call as this is different on every switch.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
This is available on the soundpoint phones using shared lines reference Technical Bulletin 33230 Shared Call Appearance Bridging on SoundPoint® IP and SoundStation® IP Phones.
When a call is placed on hold the button will flash and any other phone with that shared line can "pick off" the call on hold.
We have it in production with Freeswitch.
Steffen we are trying to get the "On Hold" pick off to work on a VVX 600 with
UC Software Version 18.104.22.16874
did something change with setting up Broadsoft SCA with VVX ?