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Picking up a hold call

Occasional Visitor

Picking up a hold call

After placing a call on  hold, how do I then pick up this call on another phone in the office without transferring the call?

Message 1 of 3
Polycom Employee & Community Manager

Re: Picking up a hold call

Hello SarJen,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

In addition it is useful to provide details on the phone in question and the call server being used.


Most likely your SIP server provider needs to explain to you how to retrieve a parked call as this is different on every switch.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3

Re: Picking up a hold call

This is available on the soundpoint phones using shared lines reference Technical Bulletin 33230 Shared Call Appearance Bridging on SoundPoint® IP and SoundStation® IP Phones. 


When a call is placed on hold the button will flash and any other phone with that shared line can "pick off" the call on hold.

We have it in production with Freeswitch. 


Steffen we are trying to get the "On Hold" pick off to work on a VVX 600 with

UC Software Version


did something change with setting up Broadsoft SCA with VVX ?

Message 3 of 3