welcome to the Polycom Community.
It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.
Please also include if you are using a SIP server or a LYNC / Skype for Business server.
If LYNC or Skype please provide Version details and if these are on premise of off premise
This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.
The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .
In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here
In addition did you consult the Admin Guide as of yet or utilized the search functionality as for example => here <= ?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
The UC software Version is 126.96.36.19966
The phone is VVX410
I'm at the learning stage moment so please go steady if you can.
What i am trying to do is create a config file where i can change the softkeys on the front panel of the phone.
If someone could provide and example file that i could read and understand i would be very grateful.
I want to add a pickup button, no i dont know how it should work.
What i i want is to press the Pickup softkey then the extention thats ring.
If anyone can help please.