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Pickup Call Softkey


Pickup Call Softkey


How can i add a pickup softkey to a VVX410 phone, newbie to this 


Message 1 of 3
Polycom Employee & Community Manager

Re: Pickup Call Softkey

Hello @TJO,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

If LYNC or Skype please provide Version details and if these are on premise of off premise

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here


In addition did you consult the Admin Guide as of yet or utilized the search functionality as for example => here <= ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3

Re: Pickup Call Softkey

The UC software Version is

The phone is VVX410

I'm at the learning stage moment so please go steady if you can.

What i am trying to do is create a config file where i can change the softkeys on the front panel of the phone.

If someone could provide and example file that i could read and understand i would be very grateful.

I want to add a pickup button, no i dont know how it should work.

What i i want is to press the Pickup softkey then the extention thats ring.

If anyone can help please.

Message 3 of 3