I am using a VVX601 SIP phone running application version 5.4.4.4727 with an attached Plantronics W740 SAVI 3-in-1 DECT headset connected via hookswitch (P/N 38439-11, APP-51). I have my VVX601 set to Plantronics EHS and the headset button does pick the calls up, but does not terminate them when done. To end the call, I need to press the headset button on the VVX601 or the phone button on the headset base (both of which end the call/hang up the headset).
For me, this really isn't an issue as I can simply press the phone or base buttons to end the call. I just know that some of the people I support will find this unacceptable.
Any quick fixes for the problem? I have a W720 with the same issue, but only one member of my staff uses it and doesn't care that it doesn't work and uses the base button. I also have a few W730's that work fine, same setup (VVX601, Hookswitch, Plantronics EHS mode).
I wasn't able to find this in my search, so forgive me if I missed the thread(s) and thanks for the help.
Solved! Go to Solution.
All set. Called Plantronics, resubcribed the headset with them and that took care of it.
All set. Called Plantronics, resubcribed the headset with them and that took care of it.