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Plantronics Wirless Headset issue

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Occasional Visitor

Plantronics Wirless Headset issue

Hi

Have Polycom phone and its fine wanted cordless Headset so bought the plantronics , followed all instructions about the setting on the cordelss base and the phone as well and zilch. Cannot get a sound from the headset. Anyone any ideas as used these headsets before without issue . Thanks

 

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2 REPLIES 2
Polycom Employee & Community Manager

Re: Plantronics Wirless Headset issue

Hello Traveloffice,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

 

It may also help if you tell us what kind of Polycom phone you are using at present.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

It also contains

 

Oct 19, 2011 Question: What type of Headset's and cables are compatible with my Phone?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Highlighted
Occasional Advisor

Re: Plantronics Wirless Headset issue

Hi there,

 

What is the model of Plantronics headset you're using? Also, are you using any accessory like the EHS cord or HL10?

 

Thank you,

 

-Drew Merritt

<removed due no commercial posts being allowed>

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