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Plantronics Wirless Headset issue

Occasional Visitor

Plantronics Wirless Headset issue


Have Polycom phone and its fine wanted cordless Headset so bought the plantronics , followed all instructions about the setting on the cordelss base and the phone as well and zilch. Cannot get a sound from the headset. Anyone any ideas as used these headsets before without issue . Thanks


Message 1 of 3
Polycom Employee & Community Manager

Re: Plantronics Wirless Headset issue

Hello Traveloffice,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.


It may also help if you tell us what kind of Polycom phone you are using at present.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here


It also contains


Oct 19, 2011 Question: What type of Headset's and cables are compatible with my Phone?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 3
Occasional Advisor

Re: Plantronics Wirless Headset issue

Hi there,


What is the model of Plantronics headset you're using? Also, are you using any accessory like the EHS cord or HL10?


Thank you,


-Drew Merritt

<removed due no commercial posts being allowed>

Message 3 of 3