Have Polycom phone and its fine wanted cordless Headset so bought the plantronics , followed all instructions about the setting on the cordelss base and the phone as well and zilch. Cannot get a sound from the headset. Anyone any ideas as used these headsets before without issue . Thanks
welcome to the Polycom Community.
It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.
Please also include if you are using a SIP server or a LYNC / Skype for Business server.
It may also help if you tell us what kind of Polycom phone you are using at present.
This also allows yourself and others to check against current software release notes.
The above is also stated in the "Read First"
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here
It also contains
Oct 19, 2011 Question: What type of Headset's and cables are compatible with my Phone?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
What is the model of Plantronics headset you're using? Also, are you using any accessory like the EHS cord or HL10?
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