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Plantronics headset generates tone on incomming calls

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Occasional Visitor

Plantronics headset generates tone on incomming calls

Hi there,

 

We are using Plantronics CS540 headsets with APP51 connected to a Polycom VVX400 (firmware 5.2.0.8330)

 

Our user get an annoying beep on the headset when called, which is fine when nog at the desk, but this is a callcenter agent, so always at the desk.

 

Is there any what to stop the beeps on incomming calls?

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Plantronics headset generates tone on incomming calls

Hello Ronald_Honkoop,

welcome to the Polycom Community.

Is the tone generated by the headset ?

 

If yes you may want to reach out to the Headset manufacturer instead.

 

The only tones our phones usually generates are a call waiting tone. How to disable this is described in the FAQ.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Visitor

Re: Plantronics headset generates tone on incomming calls

Hi Steffen,

 

The tone is generated by the Wireless Plantronics headset.

But activated by the incomming call on the Polycom.

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Plantronics headset generates tone on incomming calls

Hello Ronald_Honkoop,

I quickly tested this with a Jabra Headset and the tone or sound played in the case of Jabra is no sound created by the Polycom Phone.

 

I can only advise you to work with Plantronics support to determine if the tone can be disabled.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4