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Plantronics headset generates tone on incomming calls

Occasional Visitor

Plantronics headset generates tone on incomming calls

Hi there,

 

We are using Plantronics CS540 headsets with APP51 connected to a Polycom VVX400 (firmware 5.2.0.8330)

 

Our user get an annoying beep on the headset when called, which is fine when nog at the desk, but this is a callcenter agent, so always at the desk.

 

Is there any what to stop the beeps on incomming calls?

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: Plantronics headset generates tone on incomming calls

Hello Ronald_Honkoop,

welcome to the Polycom Community.

Is the tone generated by the headset ?

 

If yes you may want to reach out to the Headset manufacturer instead.

 

The only tones our phones usually generates are a call waiting tone. How to disable this is described in the FAQ.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: Plantronics headset generates tone on incomming calls

Hi Steffen,

 

The tone is generated by the Wireless Plantronics headset.

But activated by the incomming call on the Polycom.

Message 3 of 4
Polycom Employee & Community Manager

Re: Plantronics headset generates tone on incomming calls

Hello Ronald_Honkoop,

I quickly tested this with a Jabra Headset and the tone or sound played in the case of Jabra is no sound created by the Polycom Phone.

 

I can only advise you to work with Plantronics support to determine if the tone can be disabled.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4