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Plantronics with VVX400

Occasional Visitor

Plantronics with VVX400

Dear Polycom,


We have several Polycom VVX400 in the field. Software version

When we set the parameter up.analogHeadsetOption="2" in the <<<mac-address.cfg>>> on our provisioning server (Plantronics is not even connected on EHS), the phone keeps on rebooting.

As soon as I remove the parameter from the config file, the phone is running fine.


If we set the parameter on the phone itself, after the reboot, the setting is back on default.


Thanks in advance for the support.


It seems to be a polycom problem

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Polycom Employee & Community Manager

Re: Plantronics with VVX400

Hello sib,

welcome to the Polycom Community.

You may not fully aware but you will never add a parameter to the 00000000000.cfg or the <mac>.cfg as these files are simply telling the phone where it should load its configuration.


I suggest you check this FAQ post first:


Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=


I am not aware of any issues around headset configuration and I am not aware of your current configuration so you may want to post a backup of this.


There could also be an overwrite parameter on the provisioning server.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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