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Ploycom VVX401 auto-answer into intercom

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Occasional Advisor

Ploycom VVX401 auto-answer into intercom

we have a PC VVX 401 we want to setup a auto answer on the last line ext. But it seems that the auto answer on all the ext, even thou i setup 2 separate sip deivce. how can i specific that only auto answer work on Sip Device 2 for the VVX 401 

 

Sip Device 1 : 1-5

Sip Device 2 : 6

 

 

Message 1 of 6
5 REPLIES 5
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Polycom Employee & Community Manager

Re: Ploycom VVX401 auto-answer into intercom

Hello spyder13337,

welcome back to the Polycom Community.

Again it is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

In addition it would be useful for others to see the configuration that you made in order to archive what you are aiming for to comment or make suggestions.

 

Auto answer is either always on for every line or the INVITE needs to contain a certain SIP INFO HEADER.

 

This is in detail explained here:

 

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Highlighted
Occasional Advisor

Re: Ploycom VVX401 auto-answer into intercom

it a 4.11 and it a PC 650 not VVX 401

Message 3 of 6
Highlighted
Polycom Employee & Community Manager

Re: Ploycom VVX401 auto-answer into intercom

Hello spyder13337,

There is no 4.11

 

There is only a 4.1.1 which is for LYNC only and a 4.0.11

 

You still did not post any configuration or any logs or anything else so I suggest you work with your Polycom reseller.

 

As the unit most likely is out of warranty please prepare to pay a PPI / Pay Per incident fee.


Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
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Occasional Advisor

Re: Ploycom VVX401 auto-answer into intercom

Phone Information

Phone ModelSoundPoint IP 650

Part Number2345-12600-001

Rev:MMAC Address00:04:F2:22:6A:5B

IP Address192.168.1.48

UC Software Version4.1.1.0260

BootROM Software Version5.1.0.85063

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: Ploycom VVX401 auto-answer into intercom

Hello spyder13337,

 

as already explained UC Software 4.1.1 is for LYNC only and is not supported on a SIP installation.

 

Please upgrade your phone to 4.0.12 instead.

 

In addition you still have not posted any phone backup or commented on the facts posted above aka auto answer for all lines or if your SIP server supports the SIP INFO HEADER.

 

Your next option is to contact Verizon Network Integration who sold this phone back in 31/03/2009 using PPI / Pay Per Incident as this phone is out of warranty.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6