Ploycom VVX401 intercom auto-answer

Occasional Visitor

Ploycom VVX401 intercom auto-answer

 

Hello, 

I've been stragelling with this issue for several days now, reading forums and what not. 

As all forums show I placed these values into sip.cfg:

 

<voIpProt.SIP.alertInfo voIpProt.SIP.alertInfo.1.class="ringAutoAnswer" voIpProt.SIP.alertInfo.1.value="Auto Answer" />

 

I tried various variations of these values. including these:

 

voIpProt.SIP.alertInfo.1.class="4" voIpProt.SIP.alertInfo.1.value="Ring Answer">

 and also:

 

voIpProt.SIP.alertInfo.1.class="4" voIpProt.SIP.alertInfo.1.value="info=Auto Answer">

 

The phone does auto answer intercom calls which is great, what's not so great is that it also auto answers all other internal calls. 

 

How can I set my phones to only auto answer intercom calls ?

I'm using asterisk based platform. The system is set to add an alert info  of "info=Auto Answer". 

 

Please help!

Thanks :) 

R

Message 1 of 5
4 REPLIES
Polycom Employee & Community Manager

Re: Ploycom VVX401 intercom auto-answer

Hello @rn2018,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Polycom Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

 

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

 

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

Aug 19, 2015 Question:Can I setup an Intercom functionality?

Resolution: Please check this post => here <=

 

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Highlighted
Occasional Advisor

Re: Ploycom VVX401 intercom auto-answer

I have a VVX 501 running 5.8.2 registered to a Broadworks server and had to add the following to get click 2 dial auto answer to work properly

you will need to make sure your Asterisk server is only sending the alert info  of "info=Auto Answer" for intercom calls and not for all calls.

 

<alertInfo>
<BellcoreDr2 voIpProt.SIP.alertInfo.1.class="custom1" voIpProt.SIP.alertInfo.1.value="http://127.0.0.1/Bellcore-dr2"/>
<BellcoreDr3 voIpProt.SIP.alertInfo.2.class="custom2" voIpProt.SIP.alertInfo.2.value="http://127.0.0.1/Bellcore-dr3"/>
<BellcoreDr4 voIpProt.SIP.alertInfo.3.class="custom3" voIpProt.SIP.alertInfo.3.value="http://127.0.0.1/Bellcore-dr4"/>
<BellcoreDr5 voIpProt.SIP.alertInfo.4.class="custom1" voIpProt.SIP.alertInfo.4.value="http://127.0.0.1/Bellcore-dr5"/>
<autoAnswer voIpProt.SIP.alertInfo.5.class="autoAnswer" voIpProt.SIP.alertInfo.5.value="auto-answer"/>
</alertInfo>

 

Message 3 of 5
Occasional Visitor

Re: Ploycom VVX401 intercom auto-answer

Sorry about this. 

Here's phone's info: 

Home Phone Information Phone Model VVX 401 Part Number 3111-48400-001 Rev:A MAC Address   IP Mode IPv4 IP Address 10.52.110.142 UC Software Version 5.5.2.9374 Updater Version 5.7.2.21930

To my best understanding our call platform is asterisk.

 

We have no other Polycom infrastructure.

As for the other posts you referred me to, I've already been through those and neither of them worked for us. 

 

Any other info I can provide to help solve this? 

 

Thanks 

R

 

 

Message 4 of 5
Polycom Employee & Community Manager

Re: Ploycom VVX401 intercom auto-answer

Hello @rn2018,

 

My reply requested you to post a backup of your configuration. In addition the FAQ's posted show in detail what logs we should expect in order to try and help you.

 

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 5 of 5