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PoE on CX600

Jeff55
Occasional Visitor

PoE on CX600

Hello,

 

I have just purchased 2 CX600 phones and tried to plug them into the PoE ports on a Netgear FS726TP switch.  This switch can do 100 watts of power and up to Class 4 devices.  I have 3 devices in there right now that pull only 23.7 W currently.  I try to plug in either of the CX600 phones into the switch, only 1 at a time, and neither one will turn on.  I've used a working port from one of the other devices so I know at lease something will power on in that port but cannot get the phones to power.  Not even a flicker of life.  I find it hard that 2 of 2 phones are bad on a new order so I am wondering if there is something I am missing?

 

Jeff

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: PoE on CX600

Hello Jeff,

 

welcome to the Polycom Community.

 

I have just tested an Netgear FS116P in my Lab with 1x CX600 Phone plugged in and it boots as expected.

 

I can only advise you to contact your Reseller and / or Polycom Support to troubleshoot this further.

 

Best regards

 

Steffen Baier

 

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
jschertz
Polycom Employee

Re: PoE on CX600

Jeff,

 

What hardware revision is listed on the bottom on the CX600?  It will be displayed as Rev. X, Rev. A, Rev. C, etc.  There were some PoE power issues in very early pre-production units so let's see if we can identify or eliminate that possibility.

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Jeff Schertz - Principal Microsoft Solutions Architect [Blog]

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Message 3 of 4
JBUTD
Occasional Visitor

Re: PoE on CX600

Hey guys.

 

I'm actually having the same problem here.  All of the other polycom cx600 units we have here in our organization power right up on any PoE capable switch, except for mine.  The only difference in between my cx600 and the others is that mine has a Rev E sticker on the bottom.  The other units we have are either Rev G or Rev D.  

 

Any thoughts?

 

-John

John K. Boslooper
Information Resources
University of Texas at Dallas
Message 4 of 4