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Poly 600 PC Port issues, and saving custom device Configuration

SOLVED
dv2323
Occasional Advisor

Poly 600 PC Port issues, and saving custom device Configuration

I have a PC port issue and am trying to edit the device config file but can't seem to get it to save. Phone is connected to Cisco switch (3850, 9300) with dot1x enabled. Phone is POE, CDP enabled, and phone receives voice vlan, gets on the network fine. PC is connected to PC port. First PC connects fine. When we disconnect the PC and connect a new PC the new PC does not connect. The switch port still sees the old mac address. Physically disconnecting the phone clears the switch port session and a 2nd pc can then be connected.

 

From reading I I'm curious if it could be a CDP feature called CDP 2nd Port Disconnect that is enabled on Cisco phones by default. I found the following article for a similar Polycom CDP setting but as stated am unable to get these settings to save within the Device configuration .cfg file.

 

https://documents.polycom.com/bundle/ccx-opensip-ag-6-2-11/page/r-ucs-ag-secondary-port-link-status-...

 

I'm exporting the device config, editing in Notepad++, importing, then rebooting.  I even tried to import a custom config but that doesn't show up once the phone reboots.  The 2 settings I'm interested in saving are:

sec.dot1x.eapollogoff.enabled="1"

sec.dot1x.eapollogoff.lanlinkreset="1"

 

Further reading on this:

https://knowledgebase-iframe.polycom.com/kb/viewContent.do;jsessionid=132B6AED63A1239FEA5D1F5284F6C9...

 

 

Message 1 of 8
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly 600 PC Port issues, and saving custom device Configuration

Hello @dv2323 ,

 

Simply create a file with this content:

 

<web sec.dot1x.eapollogoff.enabled="1" sec.dot1x.eapollogoff.lanlinkreset="1" />

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 8
7 REPLIES 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly 600 PC Port issues, and saving custom device Configuration

Hello @dv2323 ,

 

Welcome to the Poly Community.


As you have not provided any details on what actual phone and what software version we are not able to verify if this is even supported on your yet unknown phone model.

 

I suggest you provide this and then check here:

 

Jun 25, 2012 Question: How can I add an 802.1x EAP-PEAPv0/MSCHAPv2 Certificate or use Dot.1x?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
dv2323
Occasional Advisor

Re: Poly 600 PC Port issues, and saving custom device Configuration

My apologies.  See details below.

 

Phone: CCX 600

UC Software V: 6.2.23.0304

 

I've run into the same issue on CCX 400.  I don't really need help troubleshooting as I think I've narrowed it down to the settings I included in the original post.  Moreso how to make config changes.  As you said, if it's even possible.

Message 3 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly 600 PC Port issues, and saving custom device Configuration

Hello @dv2323 ,

 

Simply create a file with this content:

 

<web sec.dot1x.eapollogoff.enabled="1" sec.dot1x.eapollogoff.lanlinkreset="1" />

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 8
dv2323
Occasional Advisor

Re: Poly 600 PC Port issues, and saving custom device Configuration

Thanks again for the prompt response. I created the file as you said, and according to the guide and imported it.  Unfortunately, that did not resolve it.  Is there way that I can see if the configuration change has been made?

Message 5 of 8
dv2323
Occasional Advisor

Re: Poly 600 PC Port issues, and saving custom device Configuration

I just pasted the line you provided into a txt document and saved it as .cfg  I'm wondering if I need to put the xml verbage at the top and save as xml then change the extension?

Message 6 of 8
dv2323
Occasional Advisor

Re: Poly 600 PC Port issues, and saving custom device Configuration

Nevermind.  I see the config changes under the web.cfg when I export that. Thanks again for your help. I'll keep hammering on this.

Message 7 of 8
dv2323
Occasional Advisor

Re: Poly 600 PC Port issues, and saving custom device Configuration

I got this to work with the following setting.

 

sec.hostmovedetect.cdp.enabled="1"

 

Message 8 of 8