Poly 600 PC Port issues, and saving custom device Configuration

[dv2323]

I have a PC port issue and am trying to edit the device config file but can't seem to get it to save. Phone is connected to Cisco switch (3850, 9300) with dot1x enabled. Phone is POE, CDP enabled, and phone receives voice vlan, gets on the network fine. PC is connected to PC port. First PC connects fine. When we disconnect the PC and connect a new PC the new PC does not connect. The switch port still sees the old mac address. Physically disconnecting the phone clears the switch port session and a 2nd pc can then be connected.

From reading I I'm curious if it could be a CDP feature called CDP 2nd Port Disconnect that is enabled on Cisco phones by default. I found the following article for a similar Polycom CDP setting but as stated am unable to get these settings to save within the Device configuration .cfg file.

https://documents.polycom.com/bundle/ccx-opensip-ag-6-2-11/page/r-ucs-ag-secondary-port-link-status-...

I'm exporting the device config, editing in Notepad++, importing, then rebooting.  I even tried to import a custom config but that doesn't show up once the phone reboots.  The 2 settings I'm interested in saving are:

sec.dot1x.eapollogoff.enabled="1"

sec.dot1x.eapollogoff.lanlinkreset="1"

Further reading on this:

https://knowledgebase-iframe.polycom.com/kb/viewContent.do;jsessionid=132B6AED63A1239FEA5D1F5284F6C9...

[SteffenBaierUK]

Hello @dv2323 ,

Welcome to the Poly Community.

As you have not provided any details on what actual phone and what software version we are not able to verify if this is even supported on your yet unknown phone model.

I suggest you provide this and then check here:

Jun 25, 2012 Question: How can I add an 802.1x EAP-PEAPv0/MSCHAPv2 Certificate or use Dot.1x?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[dv2323]

My apologies.  See details below.

Phone: CCX 600

UC Software V: 6.2.23.0304

I've run into the same issue on CCX 400.  I don't really need help troubleshooting as I think I've narrowed it down to the settings I included in the original post.  Moreso how to make config changes.  As you said, if it's even possible.

[SteffenBaierUK · Accepted solution]

Hello @dv2323 ,

Simply create a file with this content:

<web sec.dot1x.eapollogoff.enabled="1" sec.dot1x.eapollogoff.lanlinkreset="1" />

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[dv2323]

Thanks again for the prompt response. I created the file as you said, and according to the guide and imported it.  Unfortunately, that did not resolve it.  Is there way that I can see if the configuration change has been made?

[dv2323]

I just pasted the line you provided into a txt document and saved it as .cfg  I'm wondering if I need to put the xml verbage at the top and save as xml then change the extension?

[dv2323]

Nevermind.  I see the config changes under the web.cfg when I export that. Thanks again for your help. I'll keep hammering on this.

[dv2323]

I got this to work with the following setting.

sec.hostmovedetect.cdp.enabled="1"