Hello @marsian ,
It should have a different HW revision. Who did you do the RMA with? Polycom directly?
Both the Box and the Phone should have a C1 HW revision.
yes, the phone was RMA'd via the Poly support and the Amsterdam EMEA center.
The box says Revision C actually , while the Homescreen of the device after a HTTPS logon says Revision A?
what does the label at the bottom of the unit state?
Hu, there it get's wild:
The white label on the lower right back says "Revision B"....?? Although the serial number matches the label on the box.
the label should be like this:
Please contact me via the private message system and supply details of the previous RMA, the old Mac and the new Mac and I look into it.
I just received my CCX600 and have the same issue (I updated to the latest firmware). Is there already a solution for this ?
Hello @Marcel A ,
Welcome to the Poly Community.
Did you read any of the replies on this topic? Especially the one just before your new post?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Messages before are mainly about RMA's etc
Ours are still doing it only when you answer with Speaker Phone. Strange that the Issue only occurred when we updated the firmware and Poly kept asking for us to RMA them. We are still holding out for a Firmware update will finally fix the issue.- no joy so far it has been over 6 months.
So far no currently used software version was posted so I am unable to verify. The latest 7.0.2 should contain all available fixes. If there still is an issue a RMA is needed.