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Poly CCX 600 Speaker Buzz/Fuzz

SteffenBaierUK
Polycom Employee & Community Manager

Re: Hello Re: or?Re: Poly CCX 600 Speaker Buzz/Fuzz

Hello @marsian ,

 

It should have a different HW revision. Who did you do the RMA with? Polycom directly?

 

Both the Box and the Phone should have a C1 HW revision.


Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 21 of 30
marsian
Occasional Advisor

Re: Hello Re: or?Re: Poly CCX 600 Speaker Buzz/Fuzz

Hi Steffen,

 

yes, the phone was RMA'd via the Poly support and the Amsterdam EMEA center.

 

The box says Revision C actually , while the Homescreen of the device after a HTTPS logon says Revision A?

 

Best regards

Message 22 of 30
SteffenBaierUK
Polycom Employee & Community Manager

Re: Hello Re: or?Re: Poly CCX 600 Speaker Buzz/Fuzz

Hello @marsian 

 

what does the label at the bottom of the unit state?

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 23 of 30
marsian
Occasional Advisor

Re: Hello Re: or?Re: Poly CCX 600 Speaker Buzz/Fuzz

Hu, there it get's wild:

 

The white label on the lower right back says "Revision B"....?? Although the serial number matches the label on the box.

Message 24 of 30
SteffenBaierUK
Polycom Employee & Community Manager

Re: Hello Re: or?Re: Poly CCX 600 Speaker Buzz/Fuzz

Hello @marsian 

 

the label should be like this:

SteffenBaierUK_0-1607088556029.png

 

Please contact me via the private message system and supply details of the previous RMA, the old Mac and the new Mac and I look into it.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 25 of 30
Marcel A
Occasional Visitor

Re: Hello Re: or?Re: Poly CCX 600 Speaker Buzz/Fuzz

I just received my CCX600 and have the same issue (I updated to the latest firmware). Is there already a solution for this ?

Message 26 of 30
SteffenBaierUK
Polycom Employee & Community Manager

Re: Hello Re: or?Re: Poly CCX 600 Speaker Buzz/Fuzz

Hello @Marcel A ,

 

Welcome to the Poly Community.

 

Did you read any of the replies on this topic? Especially the one just before your new post?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 27 of 30
Marcel A
Occasional Visitor

Re: Hello Re: or?Re: Poly CCX 600 Speaker Buzz/Fuzz

Messages before are mainly about RMA's etc I was hoping there is a solution without sending the device back ....

Message 28 of 30
UCIT
Visitor

Re: Hello Re: or?Re: Poly CCX 600 Speaker Buzz/Fuzz

Ours are still doing it only when you answer with Speaker Phone. Strange that the Issue only occurred when we updated the firmware and Poly kept asking for us to RMA them. We are still holding out for a Firmware update will finally fix the issue.- no joy so far it has been over 6 months.

Message 29 of 30
SteffenBaierUK
Polycom Employee & Community Manager

Re: Hello Re: or?Re: Poly CCX 600 Speaker Buzz/Fuzz

So far no currently used software version was posted so I am unable to verify. The latest 7.0.2 should contain all available fixes. If there still is an issue a RMA is needed. 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 30 of 30