Hello @marsian ,
It should have a different HW revision. Who did you do the RMA with? Polycom directly?
Both the Box and the Phone should have a C1 HW revision.
yes, the phone was RMA'd via the Poly support and the Amsterdam EMEA center.
The box says Revision C actually , while the Homescreen of the device after a HTTPS logon says Revision A?
what does the label at the bottom of the unit state?
Hu, there it get's wild:
The white label on the lower right back says "Revision B"....?? Although the serial number matches the label on the box.
the label should be like this:
Please contact me via the private message system and supply details of the previous RMA, the old Mac and the new Mac and I look into it.