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Poly CCX 600 Speaker Buzz/Fuzz

SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎12-04-2020 03:53 AM
‎12-04-2020 03:53 AM

Re: Hello Re: or?Re: Poly CCX 600 Speaker Buzz/Fuzz

Hello @marsian ,

 

It should have a different HW revision. Who did you do the RMA with? Polycom directly?

 

Both the Box and the Phone should have a C1 HW revision.


Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 21 of 25
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marsian
Occasional Advisor
‎12-04-2020 04:02 AM
‎12-04-2020 04:02 AM

Re: Hello Re: or?Re: Poly CCX 600 Speaker Buzz/Fuzz

Hi Steffen,

 

yes, the phone was RMA'd via the Poly support and the Amsterdam EMEA center.

 

The box says Revision C actually , while the Homescreen of the device after a HTTPS logon says Revision A?

 

Best regards

Message 22 of 25
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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎12-04-2020 04:10 AM
‎12-04-2020 04:10 AM

Re: Hello Re: or?Re: Poly CCX 600 Speaker Buzz/Fuzz

Hello @marsian 

 

what does the label at the bottom of the unit state?

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 23 of 25
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marsian
Occasional Advisor
‎12-04-2020 04:18 AM
‎12-04-2020 04:18 AM

Re: Hello Re: or?Re: Poly CCX 600 Speaker Buzz/Fuzz

Hu, there it get's wild:

 

The white label on the lower right back says "Revision B"....?? Although the serial number matches the label on the box.

Message 24 of 25
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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎12-04-2020 05:30 AM
‎12-04-2020 05:30 AM

Re: Hello Re: or?Re: Poly CCX 600 Speaker Buzz/Fuzz

Hello @marsian 

 

the label should be like this:

SteffenBaierUK_0-1607088556029.png

 

Please contact me via the private message system and supply details of the previous RMA, the old Mac and the new Mac and I look into it.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 25 of 25
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