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Poly Trio 8800 Corporate Dictionary with Windows AD - Try again

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Occasional Visitor

Poly Trio 8800 Corporate Dictionary with Windows AD - Try again

Hey there,

 

i use an trio 8800 with the uc-version 5.9.4.7038.

The SIP Account will work perfectly, but the connection to our ldap-server is bringing me to the hell

 

Here are my configs:

dir.corp.sortControl="0"

ir.corp.vlv.allow="0"
		
dir.corp.pageSize="16" 
dir.corp.cacheSize="256"
		
dir.corp.address="ldap://dc03.domain.local" 
dir.corp.port="389" 
dir.corp.transport="tcp"
		
dir.corp.baseDN="ou=user,ou=OUDict,dc=domain,dc=local"
		
dir.corp.scope="sub"
		
feature.corporateDirectory.enabled="1"
dir.corp.user="ldapuser@domain.local" 
dir.corp.password="cryptedPass" 
		
dir.corp.backGroundSync="1" 
dir.corp.backGroundSync.period="3600"
		
dir.corp.viewPersistence="1″

The user is correctly, tested.

But if i will be push it to the phone, it gives me an error:

"Please try again"... i tried it ... like 500 times

I tried it with another user, with TLS and 636, tried it with user "domain/ldapuser" and something other.

 

Can someone give me a hint or the working config file from your phone? (without correctly names :D)

 

I also activated the logs on my windows server 2016 for the active directory. There are no logs, where i can find the phone is trying to login. So i think, my problem is at the phone.

 

Best 

Olli

Message 1 of 7
6 REPLIES 6
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Polycom Employee & Community Manager

Re: Poly Trio 8800 Corporate Dictionary with Windows AD - Try again

Hello @roeders.busch ,

 

Welcome to the Poly Community.


I suggest you check here:

 

Jan 30, 2012 Question: Can I use a central Phone book or is LDAP / Corporate Directory supported?

Resolution: Please check => here <=

 

The above also explains logging so you can check on the Poly end.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
Highlighted
Occasional Visitor

Re: Poly Trio 8800 Corporate Dictionary with Windows AD - Try again

Good Morning,

 

i found the same FAQ ... i build my config from this one.

It wont work.

 

The error is still there.

Message 3 of 7
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Polycom Employee & Community Manager

Re: Poly Trio 8800 Corporate Dictionary with Windows AD - Try again

Hello @roeders.busch 

 

it is helpful for all of us volunteers to provide as much information as possible in the first post so we can streamline our response. You did not provide this information and neither, as suggested, did you provide any logs for us to look at. 

The next step, if no other volunteer has any ideas, would be a support ticket. This must be raised via a Poly reseller as Poly traditionally does not work with End Customers. 

Replied via a mobile device 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
Highlighted
Occasional Visitor

Re: Poly Trio 8800 Corporate Dictionary with Windows AD - Try again

Sorry for that.

 

Which logs can i activate, that can help you?

I attached the app-log. 

 

Offtopic:

Unfortunately I felt that Poly didn't have the best support. We had a problem a few years ago and these were only pushed back and forth between reseller and poly. Too bad.

 

Message 5 of 7
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Trusted Contributor

Re: Poly Trio 8800 Corporate Dictionary with Windows AD - Try again

Message 6 of 7
Highlighted
Polycom Employee & Community Manager

Re: Poly Trio 8800 Corporate Dictionary with Windows AD - Try again

Hello @roeders.busch 

 

as already stated Poly traditionally never supported End Customers as the solutions are quite complex and can take a lengthy process to work with untrained end-users.

 

We have a large network of official Poly resellers who can provide level 1 support. In addition End Customers can purchase additional access to our support infrastructure.

 

Not knowing where you purchased your device from (Example an large Internet retailer) may be a cheaper price but you cut out the official escalation route.

 

Looking at your logs I see:

0828083330|ldap |4|00|ldapData::ldapConnBind:Failed to retrieve login credentials
0828083330|ldap |4|00|ldapData::ldapConnBind:ldap_x_bind_s - rc=0x31 <Invalid credentials>

 

This should be pretty easy to verify. In addition, you did not amend the logging level so we can't see any more.

 

If all fails, as already outlined, please escalate this via your reseller.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from. I am on holiday until Tuesday next week so you may need to wait until then for me to look up who sold the unit and who is your reseller.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

 

 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 7