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Poly Trio 8800 Self View

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Visitor

Poly Trio 8800 Self View

We utilize Poly Trio 8800s paired with VisPro (Eagle Eye Producer and Eagle Eye camera) in our environment (full details below). I'm looking for a way to add configuration to the Trio that will allow the self-view to be disabled when not in a call, but then the self-view automatically enabled when in an active call. I've attempted to use the following parameters:

 

video.localCameraView.callState = 1
video.localCameraView.idelstate = 0

 

While the self view is disabled when not in a call, the self view doesn't automatically enabled when joining a call. 

 

Trio 8800 Software Version: 5.9.2.7727

Phone Model: Trio 8800

Call Platform: Hybrid (Line 1 registered to Skype, Line 2 registered to CUCM; Skype conferencing only on line 1, audio only PSTN on Line 2)

MAC: 64:16:7F:4F:02:F4

Message 1 of 5
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Polycom Employee & Community Manager

Re: Poly Trio 8800 Self View

Hello @schmitj ,

 

Welcome to the Poly Community.


I checked in our Admin Guide and these parameters seem to be missing. I tested this myself and based on internal findings it may require the combination with another parameter.

 

I suggest you try:

<camera video.localCameraView.idleState="0"
	video.localCameraView.userControl="PerSession"/>

 

If this fails please work with SCANSOURCE INC who sold this unit back in 04/09/2018

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

4 REPLIES 4
Highlighted
Polycom Employee & Community Manager

Re: Poly Trio 8800 Self View

Hello @schmitj ,

 

Welcome to the Poly Community.


I checked in our Admin Guide and these parameters seem to be missing. I tested this myself and based on internal findings it may require the combination with another parameter.

 

I suggest you try:

<camera video.localCameraView.idleState="0"
	video.localCameraView.userControl="PerSession"/>

 

If this fails please work with SCANSOURCE INC who sold this unit back in 04/09/2018

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Highlighted
Visitor

Re: Poly Trio 8800 Self View

The parameter of video.localCameraView.userControl="PerSession" makes the system revert back to default. This would still require the user to turn self-view on when joining the call.

 

I was looking to the community to see if other admins have encountered this request and found an implementation. Support doesn't typically assist with the configuration of the devices and usually require testing on their end as well. I have a unit to test with, however, the parameters I am finding do not seem to be functioning as the description shows.

 

Message 3 of 5
Highlighted
Polycom Employee & Community Manager

Re: Poly Trio 8800 Self View

Hello @schmitj ,

 

In my testing using 5.9.2.7727 in combination with 6.2.1.2-590033 in idle state, the self-view was off and in a call, it was on.

 

ScanSource can open a support ticket with Poly support for you.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Highlighted
Visitor

Re: Poly Trio 8800 Self View

Thanks Steven! I was able to get it to function that way by utilizing the two parameters I started with and then adding the Control-PerSession parameter.

Message 5 of 5