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Poly Trio 8800 Webex meetings

SOLVED
giannisd
Advisor

Poly Trio 8800 Webex meetings

Hello all,

 

I read on the pdf file of the release notes of Trio's software version 5.9.2.AA the following: "This allows users to join Webex meetings from meeting reminders as well as dedicated line keys on their Poly Trio Systems"

 

I suppose that from this version and from now on we can join directly on a webex meeting from Poly Trio equipment. Sorry if i misunderstood this.

 

Is a CUCM registration prerequisite for this service, so the Trio can join on a meeting like this? 

 

Ι tried to connect directly to a webex meeting from the Trio unsuccessfully.

 

Furthermore is there a H.323 gateway or a SIP gateway besides173.243.2.69 or meetingid@meetings.webex.com?

 

Thank you in advance for your time and responses.

 

Best regards,

 

 

Message 1 of 7
1 ACCEPTED SOLUTION

Accepted Solutions
giannisd
Advisor

Re: Poly Trio 8800 Webex meetings

Hello all,

 

Below you will find Trio's config file which is necessary for playing with webex

 

Best regards,

View solution in original post

webexLine3.zip ‏1 KB
Message 2 of 7
6 REPLIES 6
giannisd
Advisor

Re: Poly Trio 8800 Webex meetings

Hello all,

 

Below you will find Trio's config file which is necessary for playing with webex

 

Best regards,

View solution in original post

webexLine3.zip ‏1 KB
Message 2 of 7
LGES
Visitor

Re: Poly Trio 8800 Webex meetings

Hi I have tried with your solution but still no luck.

 

Could you please help me with this?

 

My Trio 8800 never works for WebEx and Poly engineers cannot find a solution for more than a year.. what a disaster

Message 3 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly Trio 8800 Webex meetings

Hello @LGES ,

 

Welcome back to the Poly Community.


Could you kindly clarify your latest statement as the Trio was not released as a WebEx device. It all depends on your setup if something works or not.

 

Do you have set up a working calendar and do you have a STUN server? If you have involved Poly support I suggest you continue to get them to troubleshoot this or get an official answer that without a Cisco Call Manager this is not possible.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
LGES
Visitor

Re: Poly Trio 8800 Webex meetings

Hi @SteffenBaierUK ,

 

Poly Engineer has advised that the calendar exchange for Webex is only allowed when CUCM is registered and I don't think that it is true. and I am not sure what STUN server is. 

 

The reason I came to this community is that this same issue has not been resolved with local Poly engineers for a year.

 

Thank you

Message 5 of 7
giannisd
Advisor

Re: Poly Trio 8800 Webex meetings

Hi,

 

That configuration worked for me  the time i wrote the post.

 

That was only for the Trio series

 

For about one year this does not work anymore. Webex changed a lot of things on the way you could call a room.

 

Stun server was necessary for the call to succeed. It was a public STUN server.

 

Exchange server was not necessary but it was the config, because Trio had multiple different lines registration like SFB, IP-PBX, Zoom etc.

 

Best regards,

 

 

 

Message 6 of 7
giannisd
Advisor

Re: Poly Trio 8800 Webex meetings

Hi LGES,

 

Attached you can find my Trio 8800 config in order to join to a webex meeting.

 

This is working for me and i can call meet@go.webex.com and join in a webex meeting 

 

This config is for Trio's line 3. 

 

Do the appropriate changes and try again

 

I hope it would help you.

 

Best regards,

Message 7 of 7