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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Due to current conditions all of our buildings are at reduced capacities and our conference rooms are not being utilized as much. So for the time being I set the "User Detection Sensitivity Settings" to 0 for office and off hours so that the user detection is disabled for all of our C60s (if someone needs to use the phone they just touch the display). 

 

The issue is that w/UC 7.0.0.4225 the phones will not consistently come out of power saving mode, even after touching the display numerous times. 

When I roll the phone back to to UC 5.9.5.3066 the problem doesn't exist.

2 REPLIES 2
HP Recommended

Hello @jbass_srcinc ,

 

Welcome back to the Poly Community.

An issue like this should be reported via our official support organisation as the Community has no direct connection to this.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Steffen,

The intent of my post was to be informational for others in case they run into s similar situation.
The service request number is: 1-20858126161

 

James

 

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