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Poly Trio C60 - Power Saving Settings

Valued Contributor

Poly Trio C60 - Power Saving Settings

Due to current conditions all of our buildings are at reduced capacities and our conference rooms are not being utilized as much. So for the time being I set the "User Detection Sensitivity Settings" to 0 for office and off hours so that the user detection is disabled for all of our C60s (if someone needs to use the phone they just touch the display). 


The issue is that w/UC the phones will not consistently come out of power saving mode, even after touching the display numerous times. 

When I roll the phone back to to UC the problem doesn't exist.

Message 1 of 3
Polycom Employee & Community Manager

Re: Poly Trio C60 - Power Saving Settings

Hello jbass@srcinc ,


Welcome back to the Poly Community.

An issue like this should be reported via our official support organisation as the Community has no direct connection to this.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Valued Contributor

Re: Poly Trio C60 - Power Saving Settings


The intent of my post was to be informational for others in case they run into s similar situation.
The service request number is: 1-20858126161




Message 3 of 3