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Poly Trio Passthrough Software

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Occasional Advisor

Poly Trio Passthrough Software

Hello Steffen,

 

I updated my Poly Trio 8800 to the newest version 5.9.1.10419.  

 

I saw at the release notes that the feature of using Poly Trio Passthrough Software is in experimental mode. 

 

I downloaded the app, configuring my Trio with the appropriate settings according to release notes but it doesn't work. 

 

I would like to inform me about this if it is on a premature level and is not oficially supported.

 

Attached you will find in a zip file the app logs of the application and also the allsettings.cfg and devicesettings.cfg of my Trio.

 

Thank you in advance for your time and responses.

Best regards,  

Message 1 of 2
1 ACCEPTED SOLUTION

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Polycom Employee & Community Manager

Re: Poly Trio Passthrough Software

Hello @giannisd ,

 

Welcome back to the Poly Community.

 

Could I kindly ask you not to address a new post directly to myself as other people may be put off answering this?

 

The community is not my own and I am a volunteer like everybody else.

 

All questions regarding the Pass-through are answered >here<


We do not provide support for the software and you use at your own risk. Nothing was attached so we cannot comment.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: Poly Trio Passthrough Software

Hello @giannisd ,

 

Welcome back to the Poly Community.

 

Could I kindly ask you not to address a new post directly to myself as other people may be put off answering this?

 

The community is not my own and I am a volunteer like everybody else.

 

All questions regarding the Pass-through are answered >here<


We do not provide support for the software and you use at your own risk. Nothing was attached so we cannot comment.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2