Solved: Re: Poly USB Pass-through installer on TRIO USB Dr...

m0119975 · ‎11-17-2020

Is there a possibility to upload / provide the Poly Trio USB Pass-through installer on the Polycom Trio 8800/8500 itself? So that a user can get the installation file from the USB drive provided once the USB cable is connected.

To provide the installer to external guests in our meeting rooms without them have to download the installer from internet or an other location.

SteffenBaierUK · ‎11-17-2020

Hello @m0119975 ,

An End User cannot at this so it would need to be part of the software which as explained requires a feature request.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎11-17-2020

Hello @m0119975 ,

Welcome to the Poly Community.

Everything that currently is not part of the software would require a feature request.

Jan 03, 2013 Question: How can I request a change aka feature request to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

m0119975 · ‎11-17-2020

Hi @SteffenBaierUK,

Thx for the fast reply.
Must I conclude from the fact that you mention the change/feature request that it isn't possible at the moment?

Best regards.

SteffenBaierUK · ‎11-17-2020

Hello @m0119975 ,

An End User cannot at this so it would need to be part of the software which as explained requires a feature request.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Poly USB Pass-through installer on TRIO USB Drive

Poly USB Pass-through installer on TRIO USB Drive

Re: Poly USB Pass-through installer on TRIO USB Drive

Re: Poly USB Pass-through installer on TRIO USB Drive

Re: Poly USB Pass-through installer on TRIO USB Drive

Re: Poly USB Pass-through installer on TRIO USB Drive