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Poly VVX 230 outgoing but no incoming calls

Occasional Contributor

Poly VVX 230 outgoing but no incoming calls



I am using a fusionPBX and have Poly phones both VVX 500 and VVX 230


The VVX 500 work fine.  The VVX 230 will place outgoing calls, are registered but will not accept incoming.  Looking at the logs there will be an Invite a Trying and then a 436 Busy.


Attached is a copy of the config template that was used for autoprovision.  All phone are on the same network.

Any help/suggestions would be appreciated.



Polycom Employee & Community Manager

Re: Poly VVX 230 outgoing but no incoming calls

Hello @DM_NW ,


Welcome back to the Poly Community.

Just as an FYI, based on your other topic and the response to it, posting within this community is not raising a ticket. Posting here will leave you at the mercy of other enthusiasts responding or not. If you require support please work with your reseller.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Contributor

Re: Poly VVX 230 outgoing but no incoming calls

I understand,


I am working with my reseller to get a Poly contract so I can post a ticket.  In the meantime I have posted here in case someone else has experienced this and resolved it.


All the best,

Message 3 of 3