I'm trying to get a VVX400 to auto answer from broadsoft. I registered a 650 on 3.1.3c with the same account and the same invite does auto answer.
The invite includes this line: Call-Info:<sip:22.214.171.124>;answer-after=0
Its not coming in as an alert-info but rather Call-info. How can I get my VVX400 running 4.1.4 to recognise this and answer the call?
650 is using:
I have tried many variations of value and class on the vvx.
Not sre if this helps but we set auto answer SIP calls in the phone%BWDEVICEID%.cfg:
<call.autoAnswer.SIP call.autoAnswer.SIP="%AUTO_ANSWER_SIP%" />
Then added a tag under polycom tag sets default set to 0 (off)
Then under the user add the tag with a value of 1 which overides the system default.
Hope this helps somewhat....
welcome back to the Polycom Community.
The community's VoIP FAQ contains this post here:
Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?
Resolution: Please check => here <=
Since UCS some parameters have changed and you may want to try voIpProt.SIP.alertInfo.4.class="answer"/> instead of voIpProt.SIP.alertInfo.4.class="3"/>.
You could also try UCS 4.1.5 or even 5.0.1 and ensure you check the phone logs as well.
If this still fails please work with your Polycom reseller and/or Polycom support directly and quote VOIP-68300 which was an issue in the past.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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