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Poly VVX410 - Forwarding....

Gimpymoo
Occasional Visitor

Poly VVX410 - Forwarding....

Please can someone enlighten me on how call forwarding works.

I can place a call from my phone without problem, when I setup call forwarding to a number and ring my deskphone, I get a message from my SIP provider telling me I do not have enough credit.


I thought the phone straight up handled the call forward, but it seems like the forward request somehow gets sent to the sip provider as a "forwarded call" is that correct?

I have an older Poly and am certain that just diverts the call straight out from the phone itself, maybe wrong.

Thanks for any input.

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly VVX410 - Forwarding....

Hello @Gimpymoo ,

 

Welcome to the Poly Community.

We usually require a little more information on what software and what provider. In addition, what is the other Poly phone and did you compare a backup?

 

There are different versions of a call forward. A server-based one and the phone locally. Locally the phone just sends a REFER as an example via a 302

 

Not seeing any logs I would suggest you check with your provider.

 

Other volunteers can comment too.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Gimpymoo
Occasional Visitor

Re: Poly VVX410 - Forwarding....

Thank you for your reply.

The phone is a VVX 410.

Current software version :

5.9.6.2996

The logs on the phone show:
1014150216|so |4|1200|[SoNcasC]: Ignoring sendDectMissedCall
1014150216|clist|4|1200|dbCfg::getServerDir:Unknown dbCfg type
1014150216|clist|4|1200|dbCfg::getServerDir:Unknown dbCfg type
1014150216|app1 |4|1200|AppHybridC::termLclChg failed to find pCall

So using the Forward option on the phone, does it simply dial the required number and transfer the call or does it refer to the sip server and mark it as a transfers else how does the sip provider know it is a transferred call?

If that makes sense.

 

Many thanks.

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly VVX410 - Forwarding....

Hello @Gimpymoo ,

 

Our FAQ contains:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4