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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎11-29-2013 12:30 PM

HP Recommended

I had purchased a batch of Polycom 321 phones. While poking around in the settings on one of them I accidentally wiped out the file system(don't ask how). I had to set up a boot server using Filezilla to reupload the phone with the proper firmware.

 

The problem is, this phone now seems dependent on my boot server to start up. The other factory phones I have do not seem to have any external dependencies, only the one I touched.

 

What kind of setting am I missing here? How can I get this phone to act like the rest?

 

Thanks,

 

Dan

1 REPLY 1

‎11-29-2013 01:03 PM

HP Recommended

Hello ,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Cot 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Not knowing what software you are running on the other phones and the one that is causing you issues I recommend for simplicity to upgrade all to the currently latest UCS 4.0.4.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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