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Polycom 321 Won't Boot

Occasional Visitor

Polycom 321 Won't Boot

One of our Polycom 321 won't boot.  When I plug the power in it flashes the lights green then ember and the screen shows Polycom.  It will repeat the same cycle over and over.  This may be caused by constant power recycle, the cubicle this phone was sitting on's power kept recycling.  Any help on fixing this?


Thank you

Message 1 of 2
Polycom Employee & Community Manager

Re: Polycom 321 Won't Boot

Hello AgilePoint,

welcome to the Polycom Community.

There is not a lot of information here.


Does the phone work in another cubicle?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2