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Polycom 331 Blind Transfer can't dial past 2 digits

agcomtech
Occasional Visitor

Polycom 331 Blind Transfer can't dial past 2 digits

Polycom IP 331

 

When transferring a call to another extension, "Blind Transfer" I cannot dial more then 2 digits to transfer the call. Dialplan seems to be working just fine as we can dial 7 digits and 10 or 11 digits when dialing and the calls are completing just fine.

 

Any ideas as to what would be restricting the ability to dial the 3 digit extension when trying to perform a blind transfer?

 

 

Message 1 of 7
6 REPLIES 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom 331 Blind Transfer can't dial past 2 digits

Hello agcomtech,

welcome to the Polycom Community.

 

The Digitmap is only applied when the phone is off hook.

 

So if you are able to dial any number on hook that does not prove that you can dial numbers, checked against the digitmap , when you are off hook like in a transfer scenario.

The community's VoIP => FAQ <= contains this post here:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

ResolutionPlease check => here <=

 

Above contains a detailed explanation and also a troubleshooting section.

 

The easiest fix would be to simply remove the whole digitmap and let your call server deal with this.



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
atran214
Occasional Visitor

Re: Polycom 331 Blind Transfer can't dial past 2 digits

Hi,

 

I have Polycom 335 and I am having the same issue as you.  Please let me know how you were able to resolve the issue.

 

Thanks in advance!

Message 3 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom 331 Blind Transfer can't dial past 2 digits

Hello atran214,

welcome to the Polycom Community.

My original reply already leads to a post explaining how to troubleshoot this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
BBDBrian
Occasional Visitor

Re: Polycom 331 Blind Transfer can't dial past 2 digits

This response is very vague as to how the linked post from the Polycom employee applies to the OP's issue.

 

Why does the dial plan keep the user from dialing more than 2 digits?  There is no explanation as to that, which in turn makes it very difficult to understand how to edit the dial plan to fix the problem.

 

While the information in the Dial Plan post that is linked to is helpful, it does not provide an answer to fix the problem.

Message 5 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom 331 Blind Transfer can't dial past 2 digits

Hello @BBDBrian,

welcome to the Polycom Community.

You have not provided the minimum required information as outlined in the Read First.

 

The above quoted FAQ is states you cannot dial a certain number when off hook. When you try to transfer a call you get dialtone aka you are off hook

 

I do not know what digitmap your phone utilizes but it must match one in the digitmap so please utilize the FAQ to find and amend it.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 7
WISP.net
Occasional Visitor

Re: Polycom 331 Blind Transfer can't dial past 2 digits

Polycom phone is immediately dialing upon 2 (two) digits being entered.  This behavior can be modified to allow for 3 (three) digits by prepending the digitmap with the following:

 

1[0-1]x|*xx|

Thereby the entire digitmap in my case is:

1[0-1]x|*xx|[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT

 

Message 7 of 7