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Polycom 331 error loading

SOLVED
dimitrid
Occasional Visitor

Polycom 331 error loading

Hello,

 

I'm new in using polycom,


I flash the phone as it already had a config, since I have a loading error MAC.cfg

 

So I placed on the ftp server 000000000000.cfg the reg-basic.cfg and sip-basic.cfg

 

http://hpics.li/99fe553

 

 

I changed the file below: http://supportdocs.polycom.com/PolycomService/support/global/documents/support/user/products/voice/P...

 

But it does not reboot the MAC.cfg

 

http://hpics.li/50d003a

Message 1 of 14
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom 331 error loading

Hello dimitrid,

welcome to the Polycom Community.

The screenshots to not show a lot so I suggest to follow this up via the community's VoIP => FAQ <= as this contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Please ensure you allow append and write on your FTP server as I could not see the phone logs in the directory screenshot you posted.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 14
13 REPLIES 13
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom 331 error loading

Hello dimitrid,

welcome to the Polycom Community.

The screenshots to not show a lot so I suggest to follow this up via the community's VoIP => FAQ <= as this contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Please ensure you allow append and write on your FTP server as I could not see the phone logs in the directory screenshot you posted.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 14
dimitrid
Occasional Visitor

Re: Polycom 331 error loading

Thx, with FileZilla server it's ok .

Message 3 of 14
Mia
Occasional Advisor

Re: Polycom 331 error loading

Help Please

 

I'am having an error on 3 phones polycom 331

application not present" then the phone reboot 

I try to set up a provisionning server via FTP but still not working.

 

Help Please

Message 4 of 14
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom 331 error loading

Hello Mia,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Sep 27, 2012 QuestionI get the error Message “application not present / found” on my phones screen

Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 14
Mia
Occasional Advisor

Re: Polycom 331 error loading

Hi

 

I've Tried all no solutions.

My polycom Phones 331 still having the same error.

Please Help

Message 6 of 14
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom 331 error loading

Hello Mia,

the lack of details makes this an impossible situation.

 

Your latest post earlier included the information that you are going to setup an provisioning FTP server.

 

If you have done the above and followed the FAQ post then the phone would connect to this server and download its software.

 

If for some reason you did not include the software the phone should upgrade to then the phone should at least try to upload its log files which should state the reason why the upgrade fails.

 

If you are unable to follow the FAQ post then you either need to utilize the community search to find similar post's or other internet search site before contacting your Polycom reseller for support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 14
Mia
Occasional Advisor

Re: Polycom 331 error loading

(000001)14/09/2015 13:27:35 - (not logged in) (192.168.2.105)> Connected on port 21, sending welcome message...
(000001)14/09/2015 13:27:35 - (not logged in) (192.168.2.105)> 220-FileZilla Server 0.9.53 beta
(000001)14/09/2015 13:27:35 - (not logged in) (192.168.2.105)> 220-written by Tim Kosse (tim.kosse@filezilla-project.org)
(000001)14/09/2015 13:27:35 - (not logged in) (192.168.2.105)> 220 Please visit https://filezilla-project.org/
(000001)14/09/2015 13:27:35 - (not logged in) (192.168.2.105)> USER polycom
(000001)14/09/2015 13:27:35 - (not logged in) (192.168.2.105)> 331 Password required for polycom
(000001)14/09/2015 13:27:35 - (not logged in) (192.168.2.105)> PASS ***
(000001)14/09/2015 13:27:35 - polycom (192.168.2.105)> 230 Logged on
(000001)14/09/2015 13:27:35 - polycom (192.168.2.105)> PWD
(000001)14/09/2015 13:27:35 - polycom (192.168.2.105)> 257 "/" is current directory.
(000001)14/09/2015 13:27:35 - polycom (192.168.2.105)> PASV
(000001)14/09/2015 13:27:35 - polycom (192.168.2.105)> 227 Entering Passive Mode (192,168,2,171,193,196)
(000001)14/09/2015 13:27:35 - polycom (192.168.2.105)> TYPE I
(000001)14/09/2015 13:27:35 - polycom (192.168.2.105)> 200 Type set to I
(000001)14/09/2015 13:27:35 - polycom (192.168.2.105)> SIZE 2345-12365-001.bootrom.ld
(000001)14/09/2015 13:27:35 - polycom (192.168.2.105)> 550 File not found
(000001)14/09/2015 13:27:35 - polycom (192.168.2.105)> QUIT
(000001)14/09/2015 13:27:35 - polycom (192.168.2.105)> 221 Goodbye
(000001)14/09/2015 13:27:35 - polycom (192.168.2.105)> disconnected.
(000002)14/09/2015 13:27:35 - (not logged in) (192.168.2.105)> Connected on port 21, sending welcome message...
(000002)14/09/2015 13:27:35 - (not logged in) (192.168.2.105)> 220-FileZilla Server 0.9.53 beta
(000002)14/09/2015 13:27:35 - (not logged in) (192.168.2.105)> 220-written by Tim Kosse (tim.kosse@filezilla-project.org)
(000002)14/09/2015 13:27:35 - (not logged in) (192.168.2.105)> 220 Please visit https://filezilla-project.org/
(000002)14/09/2015 13:27:35 - (not logged in) (192.168.2.105)> USER polycom
(000002)14/09/2015 13:27:35 - (not logged in) (192.168.2.105)> 331 Password required for polycom
(000002)14/09/2015 13:27:35 - (not logged in) (192.168.2.105)> PASS ***
(000002)14/09/2015 13:27:35 - polycom (192.168.2.105)> 230 Logged on
(000002)14/09/2015 13:27:35 - polycom (192.168.2.105)> PWD
(000002)14/09/2015 13:27:35 - polycom (192.168.2.105)> 257 "/" is current directory.
(000002)14/09/2015 13:27:35 - polycom (192.168.2.105)> PASV
(000002)14/09/2015 13:27:35 - polycom (192.168.2.105)> 227 Entering Passive Mode (192,168,2,171,222,72)
(000002)14/09/2015 13:27:35 - polycom (192.168.2.105)> TYPE I
(000002)14/09/2015 13:27:35 - polycom (192.168.2.105)> 200 Type set to I
(000002)14/09/2015 13:27:35 - polycom (192.168.2.105)> SIZE bootrom.ld
(000002)14/09/2015 13:27:35 - polycom (192.168.2.105)> 550 File not found
(000002)14/09/2015 13:27:35 - polycom (192.168.2.105)> QUIT
(000002)14/09/2015 13:27:35 - polycom (192.168.2.105)> 221 Goodbye
(000002)14/09/2015 13:27:35 - polycom (192.168.2.105)> disconnected.
(000003)14/09/2015 13:27:36 - (not logged in) (192.168.2.105)> Connected on port 21, sending welcome message...
(000003)14/09/2015 13:27:36 - (not logged in) (192.168.2.105)> 220-FileZilla Server 0.9.53 beta
(000003)14/09/2015 13:27:36 - (not logged in) (192.168.2.105)> 220-written by Tim Kosse (tim.kosse@filezilla-project.org)
(000003)14/09/2015 13:27:36 - (not logged in) (192.168.2.105)> 220 Please visit https://filezilla-project.org/
(000003)14/09/2015 13:27:36 - (not logged in) (192.168.2.105)> USER polycom
(000003)14/09/2015 13:27:36 - (not logged in) (192.168.2.105)> 331 Password required for polycom
(000003)14/09/2015 13:27:36 - (not logged in) (192.168.2.105)> PASS ***
(000003)14/09/2015 13:27:36 - polycom (192.168.2.105)> 230 Logged on
(000003)14/09/2015 13:27:36 - polycom (192.168.2.105)> PWD
(000003)14/09/2015 13:27:36 - polycom (192.168.2.105)> 257 "/" is current directory.
(000003)14/09/2015 13:27:36 - polycom (192.168.2.105)> PASV
(000003)14/09/2015 13:27:36 - polycom (192.168.2.105)> 227 Entering Passive Mode (192,168,2,171,255,7)
(000003)14/09/2015 13:27:36 - polycom (192.168.2.105)> TYPE I
(000003)14/09/2015 13:27:36 - polycom (192.168.2.105)> 200 Type set to I
(000003)14/09/2015 13:27:36 - polycom (192.168.2.105)> SIZE 0004f239d09b.cfg
(000003)14/09/2015 13:27:36 - polycom (192.168.2.105)> 550 File not found
(000003)14/09/2015 13:27:36 - polycom (192.168.2.105)> PASV
(000003)14/09/2015 13:27:36 - polycom (192.168.2.105)> 227 Entering Passive Mode (192,168,2,171,219,42)
(000003)14/09/2015 13:27:36 - polycom (192.168.2.105)> SIZE 000000000000.cfg
(000003)14/09/2015 13:27:36 - polycom (192.168.2.105)> 213 1699
(000003)14/09/2015 13:27:36 - polycom (192.168.2.105)> RETR 000000000000.cfg
(000003)14/09/2015 13:27:36 - polycom (192.168.2.105)> 150 Opening data channel for file download from server of "/000000000000.cfg"
(000003)14/09/2015 13:27:36 - polycom (192.168.2.105)> 226 Successfully transferred "/000000000000.cfg"
(000004)14/09/2015 13:27:36 - (not logged in) (192.168.2.105)> Connected on port 21, sending welcome message...
(000004)14/09/2015 13:27:36 - (not logged in) (192.168.2.105)> 220-FileZilla Server 0.9.53 beta
(000004)14/09/2015 13:27:36 - (not logged in) (192.168.2.105)> 220-written by Tim Kosse (tim.kosse@filezilla-project.org)
(000004)14/09/2015 13:27:36 - (not logged in) (192.168.2.105)> 220 Please visit https://filezilla-project.org/
(000004)14/09/2015 13:27:36 - (not logged in) (192.168.2.105)> USER polycom
(000004)14/09/2015 13:27:36 - (not logged in) (192.168.2.105)> 331 Password required for polycom
(000004)14/09/2015 13:27:36 - (not logged in) (192.168.2.105)> PASS ***
(000004)14/09/2015 13:27:36 - polycom (192.168.2.105)> 230 Logged on
(000004)14/09/2015 13:27:36 - polycom (192.168.2.105)> PWD
(000004)14/09/2015 13:27:36 - polycom (192.168.2.105)> 257 "/" is current directory.
(000004)14/09/2015 13:27:36 - polycom (192.168.2.105)> PASV
(000004)14/09/2015 13:27:36 - polycom (192.168.2.105)> 227 Entering Passive Mode (192,168,2,171,203,29)
(000004)14/09/2015 13:27:36 - polycom (192.168.2.105)> TYPE I
(000004)14/09/2015 13:27:36 - polycom (192.168.2.105)> 200 Type set to I
(000004)14/09/2015 13:27:36 - polycom (192.168.2.105)> SIZE 2345-12365-001.sip.ld
(000004)14/09/2015 13:27:36 - polycom (192.168.2.105)> 550 File not found
(000004)14/09/2015 13:27:36 - polycom (192.168.2.105)> QUIT
(000004)14/09/2015 13:27:36 - polycom (192.168.2.105)> 221 Goodbye
(000004)14/09/2015 13:27:36 - polycom (192.168.2.105)> disconnected.
(000005)14/09/2015 13:27:36 - (not logged in) (192.168.2.105)> Connected on port 21, sending welcome message...
(000005)14/09/2015 13:27:36 - (not logged in) (192.168.2.105)> 220-FileZilla Server 0.9.53 beta
(000005)14/09/2015 13:27:36 - (not logged in) (192.168.2.105)> 220-written by Tim Kosse (tim.kosse@filezilla-project.org)
(000005)14/09/2015 13:27:36 - (not logged in) (192.168.2.105)> 220 Please visit https://filezilla-project.org/
(000005)14/09/2015 13:27:36 - (not logged in) (192.168.2.105)> USER polycom
(000005)14/09/2015 13:27:36 - (not logged in) (192.168.2.105)> 331 Password required for polycom
(000005)14/09/2015 13:27:36 - (not logged in) (192.168.2.105)> PASS ***
(000005)14/09/2015 13:27:36 - polycom (192.168.2.105)> 230 Logged on
(000005)14/09/2015 13:27:36 - polycom (192.168.2.105)> PWD
(000005)14/09/2015 13:27:36 - polycom (192.168.2.105)> 257 "/" is current directory.
(000005)14/09/2015 13:27:36 - polycom (192.168.2.105)> PASV
(000005)14/09/2015 13:27:36 - polycom (192.168.2.105)> 227 Entering Passive Mode (192,168,2,171,217,157)
(000005)14/09/2015 13:27:36 - polycom (192.168.2.105)> TYPE I
(000005)14/09/2015 13:27:36 - polycom (192.168.2.105)> 200 Type set to I
(000005)14/09/2015 13:27:36 - polycom (192.168.2.105)> SIZE sip.ld
(000005)14/09/2015 13:27:36 - polycom (192.168.2.105)> 213 196603756
(000005)14/09/2015 13:27:36 - polycom (192.168.2.105)> RETR sip.ld
(000005)14/09/2015 13:27:36 - polycom (192.168.2.105)> 150 Opening data channel for file download from server of "/sip.ld"
(000005)14/09/2015 13:28:55 - polycom (192.168.2.105)> 426 Connection closed; aborted transfer of "/sip.ld"
(000005)14/09/2015 13:28:55 - polycom (192.168.2.105)> disconnected.
(000006)14/09/2015 13:29:00 - (not logged in) (192.168.2.105)> Connected on port 21, sending welcome message...
(000006)14/09/2015 13:29:00 - (not logged in) (192.168.2.105)> 220-FileZilla Server 0.9.53 beta
(000006)14/09/2015 13:29:00 - (not logged in) (192.168.2.105)> 220-written by Tim Kosse (tim.kosse@filezilla-project.org)
(000006)14/09/2015 13:29:00 - (not logged in) (192.168.2.105)> 220 Please visit https://filezilla-project.org/
(000006)14/09/2015 13:29:00 - (not logged in) (192.168.2.105)> USER polycom
(000006)14/09/2015 13:29:00 - (not logged in) (192.168.2.105)> 331 Password required for polycom
(000006)14/09/2015 13:29:00 - (not logged in) (192.168.2.105)> PASS ***
(000006)14/09/2015 13:29:00 - polycom (192.168.2.105)> 230 Logged on
(000006)14/09/2015 13:29:00 - polycom (192.168.2.105)> PWD
(000006)14/09/2015 13:29:00 - polycom (192.168.2.105)> 257 "/" is current directory.
(000006)14/09/2015 13:29:00 - polycom (192.168.2.105)> PASV
(000006)14/09/2015 13:29:00 - polycom (192.168.2.105)> 227 Entering Passive Mode (192,168,2,171,252,18)
(000006)14/09/2015 13:29:00 - polycom (192.168.2.105)> TYPE I
(000006)14/09/2015 13:29:00 - polycom (192.168.2.105)> 200 Type set to I
(000006)14/09/2015 13:29:00 - polycom (192.168.2.105)> STOR 0004f239d09b-boot.log
(000006)14/09/2015 13:29:00 - polycom (192.168.2.105)> 150 Opening data channel for file upload to server of "/0004f239d09b-boot.log"
(000006)14/09/2015 13:29:01 - polycom (192.168.2.105)> 226 Successfully transferred "/0004f239d09b-boot.log"
(000006)14/09/2015 13:29:01 - polycom (192.168.2.105)> QUIT
(000006)14/09/2015 13:29:01 - polycom (192.168.2.105)> 221 Goodbye
(000006)14/09/2015 13:29:01 - polycom (192.168.2.105)> disconnected.
(000003)14/09/2015 13:29:37 - polycom (192.168.2.105)> 421 Connection timed out.
(000003)14/09/2015 13:29:37 - polycom (192.168.2.105)> disconnected.
(000007)14/09/2015 13:29:53 - (not logged in) (192.168.2.105)> Connected on port 21, sending welcome message...
(000007)14/09/2015 13:29:53 - (not logged in) (192.168.2.105)> 220-FileZilla Server 0.9.53 beta
(000007)14/09/2015 13:29:53 - (not logged in) (192.168.2.105)> 220-written by Tim Kosse (tim.kosse@filezilla-project.org)
(000007)14/09/2015 13:29:53 - (not logged in) (192.168.2.105)> 220 Please visit https://filezilla-project.org/
(000007)14/09/2015 13:29:53 - (not logged in) (192.168.2.105)> USER polycom
(000007)14/09/2015 13:29:53 - (not logged in) (192.168.2.105)> 331 Password required for polycom
(000007)14/09/2015 13:29:53 - (not logged in) (192.168.2.105)> PASS ***
(000007)14/09/2015 13:29:53 - polycom (192.168.2.105)> 230 Logged on
(000007)14/09/2015 13:29:53 - polycom (192.168.2.105)> PWD
(000007)14/09/2015 13:29:53 - polycom (192.168.2.105)> 257 "/" is current directory.
(000007)14/09/2015 13:29:53 - polycom (192.168.2.105)> PASV
(000007)14/09/2015 13:29:53 - polycom (192.168.2.105)> 227 Entering Passive Mode (192,168,2,171,198,194)
(000007)14/09/2015 13:29:53 - polycom (192.168.2.105)> TYPE I
(000007)14/09/2015 13:29:53 - polycom (192.168.2.105)> 200 Type set to I
(000007)14/09/2015 13:29:53 - polycom (192.168.2.105)> SIZE 2345-12365-001.bootrom.ld
(000007)14/09/2015 13:29:53 - polycom (192.168.2.105)> 550 File not found
(000007)14/09/2015 13:29:53 - polycom (192.168.2.105)> QUIT
(000007)14/09/2015 13:29:53 - polycom (192.168.2.105)> 221 Goodbye
(000007)14/09/2015 13:29:53 - polycom (192.168.2.105)> disconnected.
(000008)14/09/2015 13:29:53 - (not logged in) (192.168.2.105)> Connected on port 21, sending welcome message...
(000008)14/09/2015 13:29:53 - (not logged in) (192.168.2.105)> 220-FileZilla Server 0.9.53 beta
(000008)14/09/2015 13:29:53 - (not logged in) (192.168.2.105)> 220-written by Tim Kosse (tim.kosse@filezilla-project.org)
(000008)14/09/2015 13:29:53 - (not logged in) (192.168.2.105)> 220 Please visit https://filezilla-project.org/
(000008)14/09/2015 13:29:53 - (not logged in) (192.168.2.105)> USER polycom
(000008)14/09/2015 13:29:53 - (not logged in) (192.168.2.105)> 331 Password required for polycom
(000008)14/09/2015 13:29:53 - (not logged in) (192.168.2.105)> PASS ***
(000008)14/09/2015 13:29:53 - polycom (192.168.2.105)> 230 Logged on
(000008)14/09/2015 13:29:53 - polycom (192.168.2.105)> PWD
(000008)14/09/2015 13:29:53 - polycom (192.168.2.105)> 257 "/" is current directory.
(000008)14/09/2015 13:29:53 - polycom (192.168.2.105)> PASV
(000008)14/09/2015 13:29:53 - polycom (192.168.2.105)> 227 Entering Passive Mode (192,168,2,171,196,92)
(000008)14/09/2015 13:29:53 - polycom (192.168.2.105)> TYPE I
(000008)14/09/2015 13:29:53 - polycom (192.168.2.105)> 200 Type set to I
(000008)14/09/2015 13:29:53 - polycom (192.168.2.105)> SIZE bootrom.ld
(000008)14/09/2015 13:29:53 - polycom (192.168.2.105)> 550 File not found
(000008)14/09/2015 13:29:53 - polycom (192.168.2.105)> QUIT
(000008)14/09/2015 13:29:53 - polycom (192.168.2.105)> 221 Goodbye
(000008)14/09/2015 13:29:53 - polycom (192.168.2.105)> disconnected.
(000009)14/09/2015 13:29:54 - (not logged in) (192.168.2.105)> Connected on port 21, sending welcome message...
(000009)14/09/2015 13:29:54 - (not logged in) (192.168.2.105)> 220-FileZilla Server 0.9.53 beta
(000009)14/09/2015 13:29:54 - (not logged in) (192.168.2.105)> 220-written by Tim Kosse (tim.kosse@filezilla-project.org)
(000009)14/09/2015 13:29:54 - (not logged in) (192.168.2.105)> 220 Please visit https://filezilla-project.org/
(000009)14/09/2015 13:29:54 - (not logged in) (192.168.2.105)> USER polycom
(000009)14/09/2015 13:29:54 - (not logged in) (192.168.2.105)> 331 Password required for polycom
(000009)14/09/2015 13:29:54 - (not logged in) (192.168.2.105)> PASS ***
(000009)14/09/2015 13:29:54 - polycom (192.168.2.105)> 230 Logged on
(000009)14/09/2015 13:29:54 - polycom (192.168.2.105)> PWD
(000009)14/09/2015 13:29:54 - polycom (192.168.2.105)> 257 "/" is current directory.
(000009)14/09/2015 13:29:54 - polycom (192.168.2.105)> PASV
(000009)14/09/2015 13:29:54 - polycom (192.168.2.105)> 227 Entering Passive Mode (192,168,2,171,239,99)
(000009)14/09/2015 13:29:54 - polycom (192.168.2.105)> TYPE I
(000009)14/09/2015 13:29:54 - polycom (192.168.2.105)> 200 Type set to I
(000009)14/09/2015 13:29:54 - polycom (192.168.2.105)> SIZE 0004f239d09b.cfg
(000009)14/09/2015 13:29:54 - polycom (192.168.2.105)> 550 File not found
(000009)14/09/2015 13:29:54 - polycom (192.168.2.105)> PASV
(000009)14/09/2015 13:29:54 - polycom (192.168.2.105)> 227 Entering Passive Mode (192,168,2,171,242,81)
(000009)14/09/2015 13:29:54 - polycom (192.168.2.105)> SIZE 000000000000.cfg
(000009)14/09/2015 13:29:54 - polycom (192.168.2.105)> 213 1699
(000009)14/09/2015 13:29:54 - polycom (192.168.2.105)> RETR 000000000000.cfg
(000009)14/09/2015 13:29:54 - polycom (192.168.2.105)> 150 Opening data channel for file download from server of "/000000000000.cfg"
(000009)14/09/2015 13:29:54 - polycom (192.168.2.105)> 226 Successfully transferred "/000000000000.cfg"
(000010)14/09/2015 13:29:55 - (not logged in) (192.168.2.105)> Connected on port 21, sending welcome message...
(000010)14/09/2015 13:29:55 - (not logged in) (192.168.2.105)> 220-FileZilla Server 0.9.53 beta
(000010)14/09/2015 13:29:55 - (not logged in) (192.168.2.105)> 220-written by Tim Kosse (tim.kosse@filezilla-project.org)
(000010)14/09/2015 13:29:55 - (not logged in) (192.168.2.105)> 220 Please visit https://filezilla-project.org/
(000010)14/09/2015 13:29:55 - (not logged in) (192.168.2.105)> USER polycom
(000010)14/09/2015 13:29:55 - (not logged in) (192.168.2.105)> 331 Password required for polycom
(000010)14/09/2015 13:29:55 - (not logged in) (192.168.2.105)> PASS ***
(000010)14/09/2015 13:29:55 - polycom (192.168.2.105)> 230 Logged on
(000010)14/09/2015 13:29:55 - polycom (192.168.2.105)> PWD
(000010)14/09/2015 13:29:55 - polycom (192.168.2.105)> 257 "/" is current directory.
(000010)14/09/2015 13:29:55 - polycom (192.168.2.105)> PASV
(000010)14/09/2015 13:29:55 - polycom (192.168.2.105)> 227 Entering Passive Mode (192,168,2,171,236,211)
(000010)14/09/2015 13:29:55 - polycom (192.168.2.105)> TYPE I
(000010)14/09/2015 13:29:55 - polycom (192.168.2.105)> 200 Type set to I
(000010)14/09/2015 13:29:55 - polycom (192.168.2.105)> SIZE 2345-12365-001.sip.ld
(000010)14/09/2015 13:29:55 - polycom (192.168.2.105)> 550 File not found
(000010)14/09/2015 13:29:55 - polycom (192.168.2.105)> QUIT
(000010)14/09/2015 13:29:55 - polycom (192.168.2.105)> 221 Goodbye
(000010)14/09/2015 13:29:55 - polycom (192.168.2.105)> disconnected.
(000011)14/09/2015 13:29:55 - (not logged in) (192.168.2.105)> Connected on port 21, sending welcome message...
(000011)14/09/2015 13:29:55 - (not logged in) (192.168.2.105)> 220-FileZilla Server 0.9.53 beta
(000011)14/09/2015 13:29:55 - (not logged in) (192.168.2.105)> 220-written by Tim Kosse (tim.kosse@filezilla-project.org)
(000011)14/09/2015 13:29:55 - (not logged in) (192.168.2.105)> 220 Please visit https://filezilla-project.org/
(000011)14/09/2015 13:29:55 - (not logged in) (192.168.2.105)> USER polycom
(000011)14/09/2015 13:29:55 - (not logged in) (192.168.2.105)> 331 Password required for polycom
(000011)14/09/2015 13:29:55 - (not logged in) (192.168.2.105)> PASS ***

 

Below is the message i got on my provisionning server.

 

Message 8 of 14
Mia
Occasional Advisor

Re: Polycom 331 error loading

Hi Stephen

This is what i am getting on my provisionning server

 

(000074)14/09/2015 13:55:48 - (not logged in) (192.168.2.105)> 220 Please visit https://filezilla-project.org/
(000074)14/09/2015 13:55:48 - (not logged in) (192.168.2.105)> USER polycom
(000074)14/09/2015 13:55:48 - (not logged in) (192.168.2.105)> 331 Password required for polycom
(000074)14/09/2015 13:55:48 - (not logged in) (192.168.2.105)> PASS ***
(000074)14/09/2015 13:55:48 - polycom (192.168.2.105)> 230 Logged on
(000074)14/09/2015 13:55:48 - polycom (192.168.2.105)> PWD
(000074)14/09/2015 13:55:48 - polycom (192.168.2.105)> 257 "/" is current directory.
(000074)14/09/2015 13:55:48 - polycom (192.168.2.105)> PASV
(000074)14/09/2015 13:55:48 - polycom (192.168.2.105)> 227 Entering Passive Mode (192,168,2,171,235,120)
(000074)14/09/2015 13:55:48 - polycom (192.168.2.105)> TYPE I
(000074)14/09/2015 13:55:48 - polycom (192.168.2.105)> 200 Type set to I
(000074)14/09/2015 13:55:48 - polycom (192.168.2.105)> SIZE bootrom.ld
(000074)14/09/2015 13:55:48 - polycom (192.168.2.105)> 550 File not found
(000074)14/09/2015 13:55:48 - polycom (192.168.2.105)> QUIT
(000074)14/09/2015 13:55:48 - polycom (192.168.2.105)> 221 Goodbye
(000074)14/09/2015 13:55:48 - polycom (192.168.2.105)> disconnected.
(000075)14/09/2015 13:55:54 - (not logged in) (192.168.2.105)> Connected on port 21, sending welcome message...
(000075)14/09/2015 13:55:54 - (not logged in) (192.168.2.105)> 220-FileZilla Server 0.9.53 beta
(000075)14/09/2015 13:55:54 - (not logged in) (192.168.2.105)> 220-written by Tim Kosse (tim.kosse@filezilla-project.org)
(000075)14/09/2015 13:55:54 - (not logged in) (192.168.2.105)> 220 Please visit https://filezilla-project.org/
(000075)14/09/2015 13:55:54 - (not logged in) (192.168.2.105)> USER polycom
(000075)14/09/2015 13:55:54 - (not logged in) (192.168.2.105)> 331 Password required for polycom
(000075)14/09/2015 13:55:54 - (not logged in) (192.168.2.105)> PASS ***
(000075)14/09/2015 13:55:54 - polycom (192.168.2.105)> 230 Logged on
(000075)14/09/2015 13:55:54 - polycom (192.168.2.105)> PWD
(000075)14/09/2015 13:55:54 - polycom (192.168.2.105)> 257 "/" is current directory.
(000075)14/09/2015 13:55:54 - polycom (192.168.2.105)> PASV
(000075)14/09/2015 13:55:54 - polycom (192.168.2.105)> 227 Entering Passive Mode (192,168,2,171,216,2)
(000075)14/09/2015 13:55:54 - polycom (192.168.2.105)> TYPE I
(000075)14/09/2015 13:55:54 - polycom (192.168.2.105)> 200 Type set to I
(000075)14/09/2015 13:55:54 - polycom (192.168.2.105)> SIZE 0004f239d09b.cfg
(000075)14/09/2015 13:55:54 - polycom (192.168.2.105)> 550 File not found
(000075)14/09/2015 13:55:54 - polycom (192.168.2.105)> PASV
(000075)14/09/2015 13:55:54 - polycom (192.168.2.105)> 227 Entering Passive Mode (192,168,2,171,229,183)
(000075)14/09/2015 13:55:54 - polycom (192.168.2.105)> SIZE 000000000000.cfg
(000075)14/09/2015 13:55:54 - polycom (192.168.2.105)> 213 1699
(000075)14/09/2015 13:55:54 - polycom (192.168.2.105)> RETR 000000000000.cfg
(000075)14/09/2015 13:55:54 - polycom (192.168.2.105)> 150 Opening data channel for file download from server of "/000000000000.cfg"
(000075)14/09/2015 13:55:54 - polycom (192.168.2.105)> 226 Successfully transferred "/000000000000.cfg"
(000076)14/09/2015 13:55:54 - (not logged in) (192.168.2.105)> Connected on port 21, sending welcome message...
(000076)14/09/2015 13:55:54 - (not logged in) (192.168.2.105)> 220-FileZilla Server 0.9.53 beta
(000076)14/09/2015 13:55:54 - (not logged in) (192.168.2.105)> 220-written by Tim Kosse (tim.kosse@filezilla-project.org)
(000076)14/09/2015 13:55:54 - (not logged in) (192.168.2.105)> 220 Please visit https://filezilla-project.org/
(000076)14/09/2015 13:55:54 - (not logged in) (192.168.2.105)> USER polycom
(000076)14/09/2015 13:55:54 - (not logged in) (192.168.2.105)> 331 Password required for polycom
(000076)14/09/2015 13:55:54 - (not logged in) (192.168.2.105)> PASS ***
(000076)14/09/2015 13:55:54 - polycom (192.168.2.105)> 230 Logged on
(000076)14/09/2015 13:55:54 - polycom (192.168.2.105)> PWD
(000076)14/09/2015 13:55:54 - polycom (192.168.2.105)> 257 "/" is current directory.
(000076)14/09/2015 13:55:54 - polycom (192.168.2.105)> PASV
(000076)14/09/2015 13:55:54 - polycom (192.168.2.105)> 227 Entering Passive Mode (192,168,2,171,240,44)
(000076)14/09/2015 13:55:54 - polycom (192.168.2.105)> TYPE I
(000076)14/09/2015 13:55:54 - polycom (192.168.2.105)> 200 Type set to I
(000076)14/09/2015 13:55:54 - polycom (192.168.2.105)> SIZE 2345-12365-001.sip.ld
(000076)14/09/2015 13:55:54 - polycom (192.168.2.105)> 550 File not found
(000076)14/09/2015 13:55:54 - polycom (192.168.2.105)> QUIT
(000076)14/09/2015 13:55:54 - polycom (192.168.2.105)> 221 Goodbye
(000076)14/09/2015 13:55:54 - polycom (192.168.2.105)> disconnected.
(000077)14/09/2015 13:55:55 - (not logged in) (192.168.2.105)> Connected on port 21, sending welcome message...
(000077)14/09/2015 13:55:55 - (not logged in) (192.168.2.105)> 220-FileZilla Server 0.9.53 beta
(000077)14/09/2015 13:55:55 - (not logged in) (192.168.2.105)> 220-written by Tim Kosse (tim.kosse@filezilla-project.org)
(000077)14/09/2015 13:55:55 - (not logged in) (192.168.2.105)> 220 Please visit https://filezilla-project.org/
(000077)14/09/2015 13:55:55 - (not logged in) (192.168.2.105)> USER polycom
(000077)14/09/2015 13:55:55 - (not logged in) (192.168.2.105)> 331 Password required for polycom
(000077)14/09/2015 13:55:55 - (not logged in) (192.168.2.105)> PASS ***
(000077)14/09/2015 13:55:55 - polycom (192.168.2.105)> 230 Logged on
(000077)14/09/2015 13:55:55 - polycom (192.168.2.105)> PWD
(000077)14/09/2015 13:55:55 - polycom (192.168.2.105)> 257 "/" is current directory.
(000077)14/09/2015 13:55:55 - polycom (192.168.2.105)> PASV
(000077)14/09/2015 13:55:55 - polycom (192.168.2.105)> 227 Entering Passive Mode (192,168,2,171,196,80)
(000077)14/09/2015 13:55:55 - polycom (192.168.2.105)> TYPE I
(000077)14/09/2015 13:55:55 - polycom (192.168.2.105)> 200 Type set to I
(000077)14/09/2015 13:55:55 - polycom (192.168.2.105)> SIZE sip.ld
(000077)14/09/2015 13:55:55 - polycom (192.168.2.105)> 213 196603756
(000077)14/09/2015 13:55:55 - polycom (192.168.2.105)> RETR sip.ld
(000077)14/09/2015 13:55:55 - polycom (192.168.2.105)> 150 Opening data channel for file download from server of "/sip.ld"

Message 9 of 14
Mia
Occasional Advisor

Re: Polycom 331 error loading

On the Phone i am getting this error message

 

uploading sip.ld

the sip.ld image is not compatible with the phone.

application not present

then the phone reboot.

Message 10 of 14