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Polycom 331 paging and being on the phone

trigirl50
Occasional Advisor

Polycom 331 paging and being on the phone

Hi there,

We just purchased the polycom Soundpoint 331for about 85 staff on 3 floors. We use our phones for paging staff for customers that show up. We found out that they are not getting the pages when they are on the phones. This is very important that they hear pages at all times. Is there anyway to make these or any IP phones to page through the phone at the same time they are speaking on the phone. Our old phone system had that ability. 

 

Thanks

Message 1 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom 331 paging and being on the phone

Hello trigirl50,

welcome to the Polycom Community.

Please ensure to always consult the UCS Admin Guide (4.0.1 Page 472)

 

ptt.allowOffHookPages="1"

If 0, PTT broadcasts will not play out on the handset during an active call — except for Priority and Emergency pages. If 1, PTT broadcasts will play out on the handset during an active call.



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
trigirl50
Occasional Advisor

Re: Polycom 331 paging and being on the phone

Thank you so much for your response. I, am not the phone expert here so I really didn't know about the Guides you suggested. I emailed our technician who had done all the background work on the phones and  doing the install, here is what he said.

 

Bryan said:

 

I do have the the UCS admin guide for 4.0.1.  The problem is we are running 3.2.4 and 3.3.0.  4.0.x currently has no support in sipXecs.  that config option does not appear to be available in 3.24 or 3.3.0.  I haven't tried setting that in a config for the older version yet since it is not in the admin guide for those.  I will get all the guides in google docs today.  In 4.0.x they add support for the polycoms to do their own paging by sending out a multicast message on the network. 

 

Can the older firmware on the phones support the multicast calling and the setting of the config that you suggested? Should we upgrade the firmware?

Thanks so much

Trigirl50

Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom 331 paging and being on the phone

Hello trigirl50,

 

your technical support contact is correct. PTT / Paging was added in UCS 4.0.0 and is not backwards compatible.

 

I can only assume that by page they utilize a SIP header and Auto answer.

 

This would not work whilst in a call.

 

Please liaise with your support contact to either upgrade the Handset's or you can unfortunately not use this functionality.

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
trigirl50
Occasional Advisor

Re: Polycom 331 paging and being on the phone

Thanks so very much. I was afraid of that. Our only option is to upgrade the firmware because paging is critical to what we do here. You have been very helpful and knowledgeable. I hope that it is not a difficult process, my staff has been through a lot with this.

Thanks

Trigirl50

 

Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom 331 paging and being on the phone

Hello trigirl,

 

you will have to work with your support team on this as the PTT as implemented in UCS 4.0.0 or greater is a standalone facility that does not interact with the SIP server at all.

 

You can add groups etc. and page multiple phones etc. This is all described in the UCS admin guide.

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6