Re: Polycom 331

ReneAnthony · ‎03-25-2012

Hello Everyone,

I'm having a issue with my Polycom 331, when I try to provision it I can't, this is what happens: 1. Press Menu 2. Settings 3. Advanced 4. enter password, but after I enter my password then it only gives me (2) choices?

1. change user p/w and choice

2. reset phone?

It dose not give me the choice for admin settings? Can someone please help me, I've been trying everything. Any ideas? I need to provision this phone, but if I cant get to admin settings I can't!

Thank you everybody in advance.

Rene Anthony

I added some pictures of the choices it gives me.

SteffenBaierUK · ‎03-26-2012

Hello ReneAnthony,

welcome to the Polycom Community.

I can only assume (as you have not mentioned what Password you have used) that you used the 123 User Password.

The Admin Password is 456.

Another Option would be (again assuming as you have not provided more data) that possibly you VoIP Provider has changed the User Password into 456 and therefore only giving you access to the User Menu and changed the Admin Password to something only they are aware off.

In this case please contact your service provider as Polycom does not publicly discuss how to reset the Admin Password in this community.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

ReneAnthony · ‎03-29-2012

Hello,

Thank you for the reply, I purchased the phones off ebay, and I did use the 123 password, only because the 456 password did not work? So how do I fix this issue? I've spent alot of money on these phones, I chose polycom because I liked the way they work, and I hope I did'nt make a huge mistake? Can you please help me resolve this issue, and tell me what choices I have. Thank you in Advance.

Rene Anthony

SteffenBaierUK · ‎03-29-2012

Hello Rene,

as described above Polycom does not publicly disclose within this community how to reset the phone back to the Factory Default Password of 456. Due us as a manufacturer working with service providers we need to ensure that their investment is protected as they often provide phones for free during a subscription period for their services.

The seller of the Phone should be able to tell you.

If this is not an option for you feel free to contact Polycom Support directly but you will be charged a PPI (PayPerIncident) fee.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's