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Polycom 331

Occasional Visitor

Polycom 331

We use the Polycom 331 in our contact centre/agents desk. We push calls via New Voice Media to our agents and if they are ready the calls should automatically drop into them. However the phones are configured so  agents have to press a button the to answer - how do we remove this as it conflicts with our Contact Solution configuration?

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Polycom Employee & Community Manager

Re: Polycom 331


welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
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