• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I currently have a phone that is showing it has 3 messages on it even with the phone not provisioned.

 

Has anyone had this issue before, if so, how do I get the phone to stop blinking without turning off the MWI option.

 

Any help would be great!!!!

5 REPLIES 5
HP Recommended

Hello CAdams,

 

welcome to the Polycom Community.

 

You would need to send a SIP Notify with a MWI off message to the Phone to reset the counter.

 

I have not played with this myself in order to check if a format file system would remove this as well.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

What is the best way to send a SIP Notify to an individual phone?

 

We are just 2 months into this using Interactive Intelligence and I only currently have access to the Interaction Administrator portion as of right now.

HP Recommended

Hi Stefan. Could you advice how to turn of MWL for Polycom Phone (VVX 500 / 600)

 

" SIP Notify with a MWI off"

 

I wish to know what are methods to send MWL Off to phone.?

 

thanks!

HP Recommended

Hello Nobin Radiance,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Above explains in the troubleshooting 4 section how the MWI works.

 

There should be some SIP scripts out in the open that can send that kind of message.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks Steffen for routing to correct forum.

I shall try that.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.