Strange thing happened with my latest implementation Asterisk/Polycom SounStations for one of my clients.
Everything works fine except, when they dial a places with Autoattendant Menu. No matter what keys they press and how many times, choses are ignored by menus.
I think there is somewhere in the 4.0.2 cfg files a switch that should be turned on for that to function, but I cannot find it.
Please help.
Thank you.
Solved! Go to Solution.
Hellodilimaco,
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: Phone unable to send DTMF to an IVR system or how to troubleshoot DTMF issues
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hellodilimaco,
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: Phone unable to send DTMF to an IVR system or how to troubleshoot DTMF issues
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services