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Polycom 450 gets only part of the config files at reboot

mariostaphorst
Occasional Contributor

Polycom 450 gets only part of the config files at reboot

Hi,

 

We are having a issue with a Polycom Soundpoint IP 450 phone.

Running firmware version: 4.4.0.0080.

 

When we reboot the phone it retrieves the 000000000000.cfg configuration file from the provisioning server.

But the included referred file [PHONE_MAC_ADDRESS]_config_local-settings.cfg is not retrieved.

 

When we go to the settings menu and press the update configuration option it retrieves all.

How can we enforce all files are also retrieved at boot time?

 

Retrieval of 000000000000.cfg:

(please discard the . after each line, since that indicates the linebreak).

 

##
T 2015/02/05 17:57:31.232051 192.168.50.1:80 -> 192.168.50.105:19774 [A]
HTTP/1.1 200 OK.
Date: Thu, 05 Feb 2015 16:57:31 GMT.
Server: Apache/2.2.3 (CentOS).
Vary: User-Agent.
X-Powered-By: PHP/5.1.6.
Content-Length: 2067.
Connection: close.
Content-Type: text/html; charset=UTF-8.
.

<?xml version="1.0" standalone="yes"?>.
<!-- Default Master SIP Configuration File-->.
<!-- For information on configuring Polycom VoIP phones please refer to the -->.
<!-- Configuration File Management white paper available from: -->.
<!-- http://www.polycom.com/common/documents/whitepapers/configuration_file_management_on_soundpoint_ip_phones.pdf -->.
<!-- $RCSfile$  $Revision: 135830 $ -->.
<!-- <APPLICATION APP_FILE_PATH="sip.ld" CONFIG_FILES="[PHONE_MAC_ADDRESS]_config_[PHONE_MAC_ADDRESS]-registration.cfg, [PHONE_MAC_ADDRESS]_config_local-settings.cfg" MISC_FILES="" LOG_FILE_DIRECTORY="" OVERRIDES_DIRECTORY="" CONTACTS_DIRECTORY="" LICENSE_DIRECTORY="" USER_PROFILES_DIRECTORY="" CALL_LISTS_DIRECTORY=""> -->.
<APPLICATION APP_FILE_PATH="sip.ld" CONFIG_FILES="[PHONE_MAC_ADDRESS]_config_local-settings.cfg" MISC_FILES="" LOG_FILE_DIRECTORY="" OVERRIDES_DIRECTORY="" CONTACTS_DIRECTORY="" LICENSE_DIRECTORY="" USER_PROFILES_DIRECTORY="" CALL_LISTS_DIRECTORY="">.
   <APPLICATION_SPIP300 APP_FILE_PATH_SPIP300="sip_213.ld" CONFIG_FILES_SPIP300="phone1_213.cfg, sip_213.cfg"/>.
   <APPLICATION_SPIP500 APP_FILE_PATH_SPIP500="sip_213.ld" CONFIG_FILES_SPIP500="phone1_213.cfg, sip_213.cfg"/>.
   <APPLICATION_SPIP301 APP_FILE_PATH_SPIP301="sip_318.ld" CONFIG_FILES_SPIP301="phone1_318.cfg, sip_318.cfg"/>.
   <APPLICATION_SPIP320 APP_FILE_PATH_SPIP320="sip_335.ld" CONFIG_FILES_SPIP320=""/>.
   <APPLICATION_SPIP330 APP_FILE_PATH_SPIP330="sip_335.ld" CONFIG_FILES_SPIP330=""/>.
   <APPLICATION_SPIP430 APP_FILE_PATH_SPIP430="sip_327.ld" CONFIG_FILES_SPIP430="phone1_327.cfg, sip_327.cfg"/>.
   <APPLICATION_SPIP501 APP_FILE_PATH_SPIP501="sip_318.ld" CONFIG_FILES_SPIP501="phone1_318.cfg, sip_318.cfg"/>.
   <APPLICATION_SPIP600 APP_FILE_PATH_SPIP600="sip_318.ld" CONFIG_FILES_SPIP600="phone1_318.cfg, sip_318.cfg"/>.
   <APPLICATION_SPIP601 APP_FILE_PATH_SPIP601="sip_318.ld" CONFIG_FILES_SPIP601="phone1_318.cfg, sip_318.cfg"/>.
   <APPLICATION_SSIP4000 APP_FILE_PATH_SSIP4000="sip_318.ld" CONFIG_FILES_SSIP4000="phone1_318.cfg, sip_318.cfg"/>.
</APPLICATION>.

 

Message 1 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom 450 gets only part of the config files at reboot

Hello mariostaphorst,

welcome back to the Polycom Community.

 

4.4.0 is not the Software Version as this should be either 4.0.x or 4.1.x for a SPIP 450

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check => here <=

 

I would suggest you set the CURL logging level to EVENT 1 and check your App log for more detail.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
mariostaphorst
Occasional Contributor

Re: Polycom 450 gets only part of the config files at reboot

Hi,

 

The software version is: 4.0.4.2906

 

I enabled curl debugging.

The only debug info we see regarding this file is a non-curl one:

 

000008.208|so |*|03|Configuration files: local-settings.cfg
000008.208|so |*|03|Configuration file "local-settings.cfg" SHA1 digest: A56E5A6574C9CAD70C0EDACFC7171DCA7AC6E051

 

When we put the phone in factory reset, and then point it to the provisioning server again it:

 

-Upgrades his firmware

-Retrieve the config, including the local-settings.cfg (after receiving the 000000000000.cfg).

 

When we reboot the phone again after this procedure it gets the 000000000000.cfg file but not the local-settings.cfg anymore for some reason..

Message 3 of 3