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Polycom 450 queue calls showing up as missed calls

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Polycom 450 queue calls showing up as missed calls

We have installed some Polycom 450's on our Asterisk system.  When the phone is in a queue and is not not answered it is showing as a missed call.  Any idea how I can tell the Polycom to not show it as a missed call?

 

Thanks,

 

Chris Edwards

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Polycom Employee & Community Manager

Re: Polycom 450 queue calls showing up as missed calls

Hello offline,

welcome to the Polycom Community.

 

It is always useful to post the currently used software version as yourself or others could check against the release notes to verify if a feature may be available in a later release.

 

UCS 4.0.0 added the following:

 

  • 26549 Enhanced the local missed call feature for shared line appearances. This feature supports RFC 3326 Reason Header.

Above means that a call server, that supports the RFC i.e. Asterisk, can send a cancel message with a specific reason header to the phone. Usually that would be a "call completed elsewhere".

 

This would remove the "missed call" instance from the phones call lis.
The community's VoIP FAQ contains this post here:

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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