• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Running 3.1.3 firmware on our 501 & 601 phones because that is the latest that Fonality supports. It is the by and far the least buggy that our phones have been so far. But there is one issue that is annoying our users: when they don't have any voicemail in their inbox, MWI and the message icon randomly lights up for two minutes before stopping again.

 

Disabled the phone's voicemail and the phones are still randomly flashing once or twice during the day.

 

Fonality has no idea what to do about this since they've apparently not heard of anything like this before.

2 REPLIES 2
HP Recommended

Hello gk,

welcome to the Polycom Community.
 
You should be using the latest Firmware 3.1.7 and then get your VoIP provider to setup a wireshark trace on the phone end and log all the SIP messages.

 

The issue needs to be monitored until it appears and then the trace analyzed once a SIP notify is causing the MWI to indicate a message and then reset it again. They can work with Polycom support on this issue. Maybe there is an IP or Extension conflict and the server sends the message to the wrong phone.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

For a couple of weeks, Fonality has taken packet captures for some of the phones in question, but never saw any MWI notify that corresponded with the random flashing.

 

No IP conflict; every device has been dynamically assigned.

 

We'll try 3.1.7 today even though Fonality doesn't support it.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.