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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-29-2013 01:49 PM

HP Recommended

I have about 10-15 Polycom 501's running on 3cx v11.  I cannot get the intercom feature to work.  All that is currently happening when I try to intercom a phone is the phone rings. 

 

The Polycom phones are running version 3.1.7

3 REPLIES 3

‎08-29-2013 02:39 PM

HP Recommended
Hello,

The FAQ contains a post describing how to change these kind of settings and how to use wireshark to cross check the SIP header. In addition you may want liaise with 3CX as they use provisioning templates.

Best regards

Steffen Baier
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎01-17-2016 02:04 PM

HP Recommended

Do you still use 501s and have you updated to v14 yet? Wondering if you ran into any DMTF issues.

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‎02-29-2016 09:38 AM

HP Recommended

Hey,

 

I ALWAYS struggle to get my IP501's registered to 3CX via their provisioning templates.

 

Do you have them registered? Could you give me the template that you use?

 

Currently I've got them hitting a Linux server with a trivial FTP server on it that passes the credentials of the 3CX.

 

Thanks in advance!

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