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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi All,

Yesterday I had 3 501 phones develop "error updating bootROM!"

The phones are now stuck in a continous reboot loop.

2 questions:

1) How do I fix the problem?

      I have been searching the internet and have not come up with a good solution. I believe the resets would fix the problem but unless the phone boots I cannot use the menu button to do a file format and web configuration reset.

2) Any idea what causes this problem?

     I would like to proactively try to prevent this problem from occuring in the future.

Thank you,

Rich

1 REPLY 1
HP Recommended

Hello Rich,

welcome to the Polycom Community.

You will need a provisioning server that holds both the SIP Software and the BootROM

 

Please check this VoIP FAQ post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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