Yesterday I had 3 501 phones develop "error updating bootROM!"
The phones are now stuck in a continous reboot loop.
1) How do I fix the problem?
I have been searching the internet and have not come up with a good solution. I believe the resets would fix the problem but unless the phone boots I cannot use the menu button to do a file format and web configuration reset.
2) Any idea what causes this problem?
I would like to proactively try to prevent this problem from occuring in the future.
welcome to the Polycom Community.
You will need a provisioning server that holds both the SIP Software and the BootROM
Please check this VoIP FAQ post here:
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download Software?
Resolution: Please check => here <=
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