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Polycom 501 error updating bootROM!

Occasional Visitor

Polycom 501 error updating bootROM!

Hi All,

Yesterday I had 3 501 phones develop "error updating bootROM!"

The phones are now stuck in a continous reboot loop.

2 questions:

1) How do I fix the problem?

      I have been searching the internet and have not come up with a good solution. I believe the resets would fix the problem but unless the phone boots I cannot use the menu button to do a file format and web configuration reset.

2) Any idea what causes this problem?

     I would like to proactively try to prevent this problem from occuring in the future.

Thank you,


Message 1 of 2
Polycom Employee & Community Manager

Re: Polycom 501 error updating bootROM!

Hello Rich,

welcome to the Polycom Community.

You will need a provisioning server that holds both the SIP Software and the BootROM


Please check this VoIP FAQ post here:


Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2