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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-12-2014 05:13 PM

HP Recommended

Having a bit of an issue with the dialplan on my 550.  Current dial plan:

 

9011xxx.T|91[2-9]xxxxxxxxx|9[2-9]xxxxxxxxx|*xx[2-6]xxx|*4[2-6]xxx|[2-6]xxx|81[2-9]xxxxxx|8011xxx.T|71xxx.T

 

When I go to dial 9011+numbers, the phone immediately sends "90" to the PBX server, not waiting for me to complete entering the rest of the digits.  When I dial 8011+numbers it works fine.

 

Any idea where I'm going wrong here?

1 REPLY 1

‎07-15-2014 04:42 AM

HP Recommended

Hello VA3UG,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=


The above explains the digitmap in detail and also shows how to use the phone logs to troubleshoot this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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