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Polycom 550 Diaplan issue

Occasional Visitor

Polycom 550 Diaplan issue

Having a bit of an issue with the dialplan on my 550.  Current dial plan:




When I go to dial 9011+numbers, the phone immediately sends "90" to the PBX server, not waiting for me to complete entering the rest of the digits.  When I dial 8011+numbers it works fine.


Any idea where I'm going wrong here?

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Polycom Employee & Community Manager

Re: Polycom 550 Diaplan issue

Hello VA3UG,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

ResolutionPlease check => here <=

The above explains the digitmap in detail and also shows how to use the phone logs to troubleshoot this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2