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Polycom 550 Random Reboots

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Polycom 550 Random Reboots

0529133354|app1 |*|03|Ctx [0] Registered [true] 
0529133356|net |4|03|rtosNetwork: netwTask() - recvfrom err: 0 len=0.
0529133616|cfg |4|03|Prov|Server did not respond to request for file 0004f247bXXX.cfg 0529133616|cfg |4|03|Prov|Server '162.XXX.219.XXX' is unresponsive
0529133616|cfg |4|03|Prov|Download of master configuration file failed 0529133616|cfg |4|03|Prov|Trying to boot from existing configuration 0529133616|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty 0529133616|res |4|03|[ResFinderC]: Download - Failed to download file Leaf.jpg, errno 0x380003. 0529133616|app1 |4|03|Background processing failed: (Leaf.jpg): (pResult->m_result != ResFinderFound): 1. Attached

Hi, One of our polycom 550's randomly reboots, even during a call.


Not sure if it's a phone problem, or if something in the router needs to be changed because this particular phone is offsite.


It's connecting through a TFTP server.




please find the full log.

Message 1 of 2
Polycom Employee & Community Manager

Re: Polycom 550 Random Reboots

Hello Madav,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Businessserver

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2