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Polycom 550 call lists not appearing after reboot

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Valued Contributor

Polycom 550 call lists not appearing after reboot

Hi guys

 

After upgrading from 4.0.2B on a 550 to 4.1.1 the call lists still disapper after every reboot - I fund the following post:

 

http://community.polycom.com/t5/VoIP/Polycom-550-Call-Lists/m-p/28134#M4067

 

which states there is a bug and was just wondering if this is supposed to be fixed in 4.1.1?

 

Cheers

 

Dave

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Valued Contributor

Re: Polycom 550 call lists not appearing after reboot

In the 4.1.1 admin guide it states:

 

Page 122:

 

The call lists on the SoundPoint IP and SoundStation IP phones will not be cleared or deleted when the phone reboots

 

Cheers

 

Dave

Message 2 of 3
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Polycom Employee & Community Manager

Re: Polycom 550 call lists not appearing after reboot

Hello Dave,

From memory I believe you are using SIP Servers and not LYNC

 

From the FAQ (and also release notes):

 

Jun 30, 2015 Question:What is the difference using the UC Software 4.0.0 for compatible SoundPoint or SoundStation IP Phones?

Resolution: Please always check the release Notes or

Software Version  Call Server
4.0.X SIP Only
4.1.X LYNC Only

 

In addition in regards of Call List's aka <mac>-calls.xml:

 

Aug 07, 2015 Question:Why are Polycom SoundPoint or SoundStation IP Phones not uploading their Calls.XML list?

Resolution: This is only a supported feature on the VVX Phone range


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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