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Polycom 550 call lists not appearing after reboot

Valued Contributor

Polycom 550 call lists not appearing after reboot

Hi guys


After upgrading from 4.0.2B on a 550 to 4.1.1 the call lists still disapper after every reboot - I fund the following post:


which states there is a bug and was just wondering if this is supposed to be fixed in 4.1.1?





Message 1 of 3
Valued Contributor

Re: Polycom 550 call lists not appearing after reboot

In the 4.1.1 admin guide it states:


Page 122:


The call lists on the SoundPoint IP and SoundStation IP phones will not be cleared or deleted when the phone reboots





Message 2 of 3
Polycom Employee & Community Manager

Re: Polycom 550 call lists not appearing after reboot

Hello Dave,

From memory I believe you are using SIP Servers and not LYNC


From the FAQ (and also release notes):


Jun 30, 2015 Question:What is the difference using the UC Software 4.0.0 for compatible SoundPoint or SoundStation IP Phones?

Resolution: Please always check the release Notes or

Software Version  Call Server
4.0.X SIP Only
4.1.X LYNC Only


In addition in regards of Call List's aka <mac>-calls.xml:


Aug 07, 2015 Question:Why are Polycom SoundPoint or SoundStation IP Phones not uploading their Calls.XML list?

Resolution: This is only a supported feature on the VVX Phone range

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Message 3 of 3