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Polycom 550

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Occasional Visitor

Polycom 550

With one of our phones, the caller cannot hear the voice of the receiver (my office staff). We've tried different hand pieces, rebooted the phone, double checked all connections, yet with the hands free unit, the caller can hear the receiver (my office staff)  just fine.

 

Any suggestions?

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1 REPLY 1
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Polycom Employee & Community Manager

Re: Polycom 550

Hello ,

welcome to the Polycom Community.

Did you only swap the handset or did you swap the handset and the cord as well?

 

If you did then I can only assume some sort of defect has occurred. I have not heard of this before and you would need to speak to your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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