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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-03-2013 01:35 PM

HP Recommended

I have a Polycom 650, on 4.0.3f that suddently is acting up.  Keys are slow to respond, sometimes it reboots, etc.  It used to work fine.

 

One thing I have noticed is that every 25 seconds or so, the CPU load goes to 100% for 2-3 seconds.  The problem seem to happen during this short spike.

 

I have tried formatting the file system, putting everything back to default.  I only have 3 registrations now and 5 speed dials, none of which have watch buddy enabled.

 

Is there an obvious place where I should be looking? 

1 REPLY 1

‎04-03-2013 02:17 PM

HP Recommended

Hello mgaudette,

 

the most obvious place would be the Log.

 

Any configuration issues would be highlighted in there. Ensure that the log levels are only set to the standard value.

 

Any further investigation would involve a support ticket.

 

Best regards

 

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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