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Polycom 650 Sidecar

christianpando
Visitor

Polycom 650 Sidecar

Hi, is it possible to put shared lines on the sidecar of a Polycom 650? right now the sidecar is only showing the directory. I've added 7 Lines to the phone but the 7th line doesn't show on the sidecar, is there any way to accomplish this?

 

Thanks in advance,

Christian

Message 1 of 4
3 REPLIES 3
lugnut83
Occasional Advisor

Re: Polycom 650 Sidecar

Polycom 650's are 6 line phones, so you can't add a 7th line.

Message 2 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom 650 Sidecar

Hello all,

welcome to the Polycom Community.

According to the Product Page => here <= the technical specifications mention that up to 12 Lines can be used when using a BLF.

 

You should check your Software Version and check Release Notes if there have been any bugs that have since then be fixed.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 4
christianpando
Visitor

Re: Polycom 650 Sidecar

I was able to move the 7th line to the sidecar, when I provision the line as private it works ok, but when I change it to "shared" it doesn't work at all, seems like it registers but can't dial or receive any calls. I'll see if upgrading to the latest version helps a bit.

Message 4 of 4